● Sales leader in retail new and used. Maximized sales process while retaining the highest level of satisfaction.● Retained one of the highest level CSI scores consecutively month over month.● Rapid customer retention and referrals.● Expanding knowledge base of vehicles features, benefits and programs that benefit the consumer.

● Sales leader in retail new and used. Maximized sales process while retaining the highest level of satisfaction.● Retained one of the highest level CSI scores consecutively month over month.● Rapid customer retention and referrals.● Expanding knowledge base of vehicles features, benefits and programs that benefit the consumer.

● Developed strategic and cost effective upgrade solutions to small businesses which included baseline security and streamlined recovery solutions.● Upgraded existing and purchased new servers/workstations with migration of user and data applications.● Setup remote connections to ensure quick resolution for technical support related issues.

● Engaged with client on day to day processes and procedures to ensure high availability of business critical applications and servers.● Troubleshot high visibility outages with various hardware/software vendors for immediate resolution.● Inventoried and retired a multitude of various hardware platforms for life cycle solution.● Consulted on various solutions and planning for a variety of projects which included a re-IP of the network and Windows integration with multi domains including exchange integration.

● Back filled the network manager position which included managing the network infrastructure and team members.● Created and troubleshot VPN site to site tunnel configuration for various business applications.● Documented and planned a network infrastructure upgrade from a routed network to Inter-VLAN routing configured with a Cisco 3560 switch.● Monitored network environment using Solarwinds for critical outages.● Created process documentation including monthly maintenance procedures for disaster recovery and security patches.● Documented and migrated passwords and logon accounts for network infrastructure devices, servers and applications.● Supported and maintained all servers including Windows 2003 to 2008 Enterprise, Exchange 2010, IIS ver. 6-7, HP Insight manager and Solarwinds monitoring software.

● Managed remote client with over 500 Microsoft Windows OS versions 2000 - 2008 servers including multiple forests and domains which encompassed all related server OS technologies and applications.● Discovery, documentation and co-ordination of EMC support group to allow server OS upgrade and EMC SAN hardware which included identifying the local SAN storage LUNS attached to server.● Migration from hosted HP environment to IBM for specific DFS implementation with scripts triggered using task scheduler to synch with specific application installs.● Designed a solution by writing a script using robocopy to ensure all NTFS permissions were preserved which allowed backup and data migration for new EMC SAN hardware.● Installed, configured and documented physical HP/IBM servers at IBM hosted data center which included rack mounting, physical cabling, network connectivity and ILO/lights out for remote administration.● Consulted client with multiple solutions specific to projects for completion.● On-call 24/7 rotation for level II escalations related to the Windows server environment.

● Designed, architected and implemented automated back end services and appliances in relation to manufacturing, warehousing and all business divisions.● Increased availability, redundancy and uptime on all infrastructure processes which encompassed an all operations approach.● Implementation of VMWARE 3.x with multiple ESX servers and Virtual Center Management Server. P2V existing server infrastructure to ensure high availability and scalability with SAN storage.● Designed and implemented VLANs, 802.1Q Trunking, EtherChannel, VTP, STP and inter-VLAN routing on Cisco Catalyst 4006, 3500 and 2900 series switches● Designed and maintained Cisco router, switches, and wireless access points.● Upgraded Cisco 4006 series switch to Supervisor IV module.● Responsible for Cisco IOS upgrades on routers and switches● Installed and configured Windows 2003 Enterprise server in a clustered environment with SAN storage and SQL 2005.● Installed and configured IBM DS 4000 series SAN (SCSI and SATA enclosures) and 2005-16B TotalStorage Switches.● Managed budgets for all infrastructure related hardware and software.● Active Directory migration of 400+ systems and network devices.● Setup multiple Windows 2003 DC servers with DNS, DHCP, DFS, group policy management, logon scripts, print/file server configurations.● Designed and maintained physical cabling and network/server equipment.● Managed all MFD/IDF facilities including UPS and HVAC.● Responsible for maintaining all network servers including security, policies, Windows updates using WSUS server, storage and applications.● Created and maintained network/server documentation, processes and hardware/software support contracts.● Managed Asset inventory for all IT related hardware.● Installed, configured, and maintained a Blackberry 4.11 Enterprise Server with Domino server.● Installed and configured Symantec SAV Corporate server/clients.● Maintained and created tape backup sets with Veritas Backup Exec 10.1.

● Designed, maintained, and troubleshot a fully redundant MAN/WAN between remote offices and exchanges in Chicago, New York, London and proprietary electronic exchanges. ● Implemented and maintained PIX Firewall configurations which included various encryption methods and crypto map policies to various Chicago exchanges for the software development team.● Provided 24 hour support for all network connectivity issues which included multiple remote sites using ATM, Ethernet, Frame-Relay, T1, Fiber over Ethernet, HSSI, ISDN and DS3 connection types. ● Access to CBOE, CBOT, CME interstitial for deployment of equipment, trouble shot local network, wireless exchange to handheld connections, and requests for new port activations.● Upgraded and maintained multiple proprietary electronic exchange application servers/clients which included, Hyperfeed, Thomson One, Trading Technologies, GL Trade, Eurex US/EU, Redi, RTS, ARCA, and ISE Clicktrade.● Troubleshot and installed proprietary trading applications, exchange API’s such as CME/Globex, eCBOT, CBOE and electronic server/client software.● Acted as primary escalation support for all levels of helpdesk and network related issues.● Designed and maintained physical cabling and network/server equipment at primary data centers and all off site exchange data centers.● Created base security configuration standard on all Cisco hardware.● Maintained Cisco IOS upgrades on routers and switches.● Created and maintained network documentation, processes and support contracts.● Setup Cisco wireless access points using MAC authentication.● Pre-staged file, application, and database servers for use in a Windows 2000 AD environment.● Installed and configured Solaris and Linux based variants including Red Hat and SuSe for proprietary trading applications.● Administered Microsoft Exchange mail server version 5.5.● Maintained tape backup sets with Veritas Backup Exec ver 9.x.

● Administer and support a Windows NT 4.0 and Novell 4.11Enterprise network.● Decommission of Cisco routers to an ATM (Nortel) switched environment.● Perform LAN/WAN troubleshooting, connectivity and hardware support.● Create, manage and maintain user accounts and network resources.● Create, support and maintain network documentation and processes.● Provide support for Level I & II Help Desk and Special Projects operations