Michael Vezina Email & Phone Number

Greater Chicago Area

Growth oriented leader directing Fire & Life Safety division within a successful national facilities maintenance company. Leveraging over two decades of experience executing FLS programs for multi-site clients in the retail, restaurant, grocery and property management verticals to establish a best-in-class operation focused on being a trustworthy and vital contributor to the success of our partners.

Philadelphia, Pennsylvania, United States

Oversaw the strategic direction, operations, and growth of the company. Led a team of talented operations, project management and business development professionals who delivered innovative and customized solutions to our clients. Some of our recent projects include:• Enhanced service delivery by streamlining the internal workflow, establishing daily metrics reporting, and initiating a team member training program.• Restructured operations team with a client-centric approach.• Successfully converted fire alarm monitoring for a national retailer with over 600 locations.• Onboarded several new national multi-site clients to increase the total portfolio to fifty-six (56) across retail, restaurant, grocery and medtail verticals.Under my leadership, Life Safety achieved a 146% increase in YOY revenue and a 100% customer retention rate.

Greater Philadelphia Area

Continued to drive growth opportunities within the multi-site facilities market by implementing a paradigm shifting service program for the fire protection trade. Dubbed the ONE Plan, this first to market all-inclusive program drastically improves client results by streamlining the service delivery model, focusing on maintaining compliance and reducing the administrative requirement.

Greater Philadelphia Area

Provide high-level, strategic leadership for organization offering commercial fire and security solutions including fire alarm, fire protection, security, access, and video systems. Drove significant growth in four years, including addition of large, multi-site clients in retail and restaurant verticals. Lead sales and operations staff in winning new accounts and servicing clients. Established need for new operations center as result of growth. Hired staff for operations centers, established procedures and protocols for those employees and oversaw work of employees handling billing, quality assurance, client support, work order generation and fulfillment, and operations management.Facilitated roughly 290% revenue growth from 2010. Led company to secure distinction as OfficeMax’s Vendor of the Year in 2012. Enabled growth and service that established organization as premier provider for Fortune 500 clients nationwide.

Greater Minneapolis-St. Paul Area

Managed largest national retailer account. Increased business with existing client while onboarding three additional national client partners.

Greater Minneapolis-St. Paul Area

Managed all aspects of sales and operations for Mueller Sales during period of corporate change, including complete P&L responsibility. Maintained division’s profitability during economic decline and ultimately through the purchase by Central States Group (CSG). Assumed role of Vice President upon acquisition by CSG in 2007. Served as project lead to bring division into ISO 9001 compliance, an initiative that involved development and implementation of new operations manual and SOPs. Executive role included primary input into corporate strategy and operations.

Greater Minneapolis-St. Paul Area

Ran territory, handling all aspects of sales, including prospecting, making cold calls, managing existing accounts and designing proposals. Sold process instrumentation and controls equipment to various industrial vertical markets, including power, pulp & paper, food processing and chemicals. Became adept at translating technical concepts and information to lay audiences.

Buffalo/Niagara, New York Area

Buffalo/Niagara, New York Area

Mba, Marketing

Bs, Chemical Engineering

Activities and Societies: Sigma Pi Fraternity