Michael Hayes, Cpcu Email & Phone Number

Seattle, Wa, Us

Seattle, Wa

Rochester, Ny

• Provided over 160 hours of one-on-one tutoring for students in the Higher Education Opportunity Program• Helped students sharpen Database Management Systems, Management Accounting, and Web Business skills through conceptual and hands-on exercises

Rochester, Ny

• Provided over 200 hours of walk-in tutoring from Spring 2014-Spring 2015• Assisted students in developing their Finance and Accounting skills through conceptual and analytical exercises• Engaged students actively, making complex concepts easily understandable

Seattle, Wa

• Conducted a competitor analysis using public rate filings and competitive intelligence data to gauge competitiveness in Georgia• Centralized Director of State Operations handbooks into Sharepoint• Monitored Georgia sales exception mailbox, ensuring sales representatives received a decision promptly • Utilized Georgia hand rater to populate Georgia Department of Insurance website with Liberty rates• Designed a desirability map for Georgia based on several key metrics• Gained knowledge of the insurance industry and the regulatory environment within it

Buffalo, Ny

• Completed a risk analysis of M&T’s Non-Standard Processes through research done in various departments of M&T• Optimized workflow documents to more efficiently monitor processes in Balancing Services• Organized Current Internal Demand Deposit Accounts based on Reconciling Department and presence of a current balance• Completed various training courses in Risk Management, Microsoft Excel, and Banking Regulations

Buffalo, Ny

• Managed the majority of retail commitment letter issuances (approximately 600) to borrowers for HARP loans in our group of 30 individuals• Ensured brokers were alerted if a borrower obtained new credit/debt so necessary changes could be made to the particular mortgage• Ensured various Homeowners Insurance and Mortgage Insurance policies were up to date and acceptable to M&T guidelines through verification of type of insurance, property address, and mortgagee clause• Answered any questions borrowers had about the closing process• Created a training manual for co-ops or interns who would fill my position after co-op was completed