-Integrating websites with our product using an array of proprietary tooling.-Participate in weekly team video meetings and biweekly check-ins.-Work with our Austin team to improve our tooling by delivering concise feedback and bug reports.-Help contribute to process improvements by creating airtight communication processes with your peers and teammates.

• Professional photographer specializing in creative portraits, weddings, and fine art.• Collaborate with clients during post-production editing process to achieve cohesive and desired results of images. • Well-versed in marketing and advertising techniques designed to draw in new clientele.www.mvjensen.com

• Implement customization techniques and XML tagging needs for multi-path product delivery including creating and modifying project –specific XML configurations for online deployment and methodologies.• Uses commercial and customized software to convert items from PDF to XML that will render.• Use of scripts and Pearson-developed applications to process art and convert items for online deployment.

• Process daily funds receivable payments.• Maintains membership and local records.• Provide assistance to staff, leaders and members of the association.

• Responded to worldwide Tier 1 and Helpdesk support organizations, both within Apple and among 3rd party partners.• Analyzed data and trends to identify opportunities for improvement to Apple’s Photo Services Support and Applications.• Worked closely with Engineering, Quality Assurance, Operations, and Marketing to implement improvements and streamline production processes. • Worked directly with major internal stakeholder during the development of new products and features to ensure that all support organizations were equipped with the technology and knowledge necessary to deliver excellent customer service, as soon as the new product/feature went live.

• Assisted customers requesting assistance with their print product orders and technical and billing issues.• Helped cross-train 25 additional support agents for the holiday season.• Assisted management with writing cans and documenting internal processes.• Executed Tier 2 duties such as cancellations, radar bugs and IRC coverage.

• Provided mentoring, educational instruction, and therapeutic treatment to better prepare troubled youth for reentry into the community.• Stimulated interest and cooperation in both individual and group activities while monitoring behavior to prevent disturbances and maintain safety and security at all times.• Organized conferences with other agencies and families of youth to further their social adjustment.