Michael V. Email & Phone Number

Chicago, Il, Us

Managed and directed all aspects of daily operations for a small commercial/residential carpet and tile cleaning business.Negotiated contracts for commercial and residential businesses/locations.Developed new client book of business and retained existing clients with various promotions.Provided customer service support before, during and after work was completed.

Belvidere, Illinois, United States

Stevens Point, Wisconsin, United States

Managed all aspects of daily operations and customer service/support for a plasma collection facility.Cultivated a positive environment to accomplish daily workflow while providing feedback, conducting performance reviews, and participating in staff planning, recruiting, and retention.Managed monitoring systems and activities to ensure plasma manufacturing was completed per Good Manufacturing Practices (GMPs), SOPs, and other applicable regulations.

Managed all aspects of daily production tasks for a 68-operator zone with 8+ team leads charged with the production and assembly of doors and related components for the Jeep Cherokee vehicle with a focus on ensuring team safety, fostering team building, and providing the resources needed to complete daily tasks.Drove continuous improvement initiatives and maintained high team morale.Managed safe station rollover procedures daily; Completed Weekly Safety Observation Tours (WSOT) and acted as the Shift Safety Manager.Provided training, coaching, and mentoring to team members and monitored employee work performance and prepared performance reviews.Gained familiarity with Lean manufacturing initiatives, Kaizen processes, and 5S (Sort, Set-In-Order, Shine, Standardize, and Sustain).

Drove the coordination, booking, and management of corporate, business, and leisure domestic and international travel arrangements for destinations worldwide generating over $750K in annual sales.Coordinated all logistics, pricing and booking of flights, cruises, hotel accommodations, etc.Handled and resolved travel-related complaints, special inquiries and feedback from customers.Handled vendor contract negotiations, new hire training and mentoring.

Implemented behavior therapy programs through one-on-one therapy for students diagnosed with Autism. Collaborated with parents on setting in home/real world goals.Patiently managed unwanted student behavior while working with students in several skill areas, such as hygiene, conversation and fine/gross motor skills, self-help skills, and academic skills.Integrated each student’s family into therapy sessions and made data-based recommendations or decisions to achieve outcomes.