Michael Mangone Email & Phone Number

Brockport, New York, United States

Rochester, New York, United States

• Manage all aspects of lead generation, including generation, cultivation, and maintenance of external professional relationships with local influencers to increase awareness, reputation, and knowledge of the community with key decision makers resulting in commitments to refer prospective residents. • Partner with the General Manager/Executive Director and Divisional sales team to develop and implement a sales and marketing plan. • Review and analyze available sales data for the community and the market and use this data to create goals and action plans to achieve sales metrics. • Meet established targets for lead and lease conversion as defined in the sales and marketing business plan for the community.• Respond to all potential leads with timely follow-up and ensure the CRM system is up to date. • Respond to telephone inquiries, remotely and in real time where possible, and conduct walk-in and scheduled tours with prospective residents or interested parties. • Work with General Manager/Executive Director to facilitate training and continuous coaching for any community staff that may need to field an inquiry call or conduct a walkin or scheduled tour, engaging the community team. • Make outbound sales calls to potential leads with the intention of scheduling a community visit and move the sales process forward. • Promote and facilitate on and off-site events that drive lead generation and community tours. • Manage the community marketing budget and maintain promotional branded material inventory for the community. • Collaborate with the General Manager/Executive Director to develop and maintain an effective internal referral program with residents.• Manage and update CRM system to ensure detailed information is entered from all lead sources. • Negotiate incentives and terms of rental agreement with prospective residents and/or family members within the Company standard.

Rochester, New York, United States

• Made recommendations to the K12 service to be more in line with the needs of clients.• Presented a series of educational webinars for clients/prospects.• Developed New York K12 prospect database, through extensive research.• Researched, created, and implemented K12 sales process for New York.• Educated New York superintendents on our service and benefits.• Provided exemplary customer service and support.• Stay abreast of K12 trends in New York.

Rochester, New York Area

• Addressed high impact issues to ensure corrective actions were taken to minimize financial risk to Paychex.• Gathered, organized, and analyzed data to identify trends.• Present recommendations to achieve organizational goals.• Proactively address reoccurring issues.• Strategically leveraged internal and external partnerships to achieve business goals.• Stay abreast of the latest in Paychex procedures and product knowledge.

Rochester, New York Area

• Develop and maintain partner relationships.• Prospect for new Health and Benefits clients.• Maintain lead management and follow-up skills with clients and prospects.• Provide exemplary customer service.• Consistently over-achieving daily activity requirements.• Provide insurance quotes to clients and prospects• Refer clients to ancillary partners.• Stay abreast with the latest in health insurance information.

Rochester, New York Area

• Enhance relationships with current customers by making daily follow-up calls on service orders and to measure satisfaction level.• Meet with current customers to present new products and services.• Interact with operations and technicians to verify that service orders are being addressed.• Create sales and revenue-generating opportunities in new markets to improve the bottom line.• Develop strategies to position the business to shape and capitalize on emerging customer and market needs.• Educate customers and prospects on the latest technological solutions and services including managed services, back-up/disaster recovery, HIPAA/PCI compliance and website development.• Attend quarterly 7th District Dental Society meetings to promote services and solutions.

Rochester, New York Area

• Marketed to mid and large size organizations in Western New York.• Developed large prospect database, through extensive research.• Self taught with coaching, technical sales process, and solution knowledge.• Educated customers and prospects on the latest technological solutions, including data management, website development and mobile applications.• Developed and maintained new customer relationships and was able to upsell additional solutions.• Fine-tuned and enhanced prospecting skills focusing on both immediate and long-term results.• Worked closely with the engineering team to ensure the customer's solution requirements and time frames were achieved.