Michael Volkmann Email & Phone Number

Düsseldorf, Nrw, De

Düsseldorf, North Rhine-Westphalia, Germany

Düsseldorf Area, Germany

Düsseldorf Area, Germany

Düsseldorf Area, Germany

Düsseldorf Area, Germany

Düsseldorf Area, Germany

Functional lead for 20 application manager, service owner and service managers.Responsible for delivery on time, SLA fulfilment and customer satisfaction.Engage all support partner (like software suppliers, system integrators, Vodafone internal suppliers and local markets) to deliver a cost effective and high quality service.Development and delivery of a key operations function and service management for globally provided Services.Ensure seamless integration of processes and services operated by IT services.Lead governance and implementation of streams together with the project and service managers

Düsseldorf Area, Germany

Managing operational end-to-end service transition projects at Vodafone Global Applications for local markets, Group functions, partner networks and external customers.Example projects: Central SEPA Hub (centralized SEPA compliant direct debit processing), eBPA (electronic bill presentment and analytic)

Düsseldorf Area, Germany

Service Transition Manager for a global telecommunication company.Management of operational end-to-end service transition projects.Carve-Out Transition Manager for a global telecomunnication supplierIT stream lead for carving out a factory producing base stations. The existing IT structure changed from itranet to a common collaborator structure while preserving business continuity.

Dortmund Area, Germany

vistream is the first company within the German telecommunications market to act as a real Mobile Virtual Network Enabler (MVNO/MVNE) and, thus, taking on the tasks of a mobile network operator for its customers. The company relies on its own GSM core network and servers to offer individual customer models. This also includes, besides tariff development and various billing modules, a wide range of value added services on the basis of SMS, MMS and speech solutions. Responsibilities: Overall responsibility for plan, build and run of the billing and customer care system, program management, change and configuration management, business process analysis and business transformation, requirement specification and scoping, interface and IT specification

Munich Area, Germany

Billing Components AG develops and sells a customer care, billing, rating and mediation system for international mobile network operators.Responsibilities: Organization, conduction and moderation of strategic meetings with different departments at customer side; proposal preparation, calculation and negotiation; program management, project management of extreme time critical projects with essential customer importance; distributed team management; change management; delivery management; standardize and transformation of customer requirements into new standard software releases; support of the whole internal software development process (plan, build, run, test, configuration, delivery); Training

Nanodegree, Cloud Native Application Architecture

In this program, students will learn to run and manage scalable applications in a cloud native environment, using open source tools.

Diploma, Computer Science

Main focus: software engineering, declarative databases and programming, business studies with main focus on operations research Diploma.