Implementing SAP CRM (and SAP Contact Center) across multiple businesses and sites over the course of the next months. My ambition is to set the foundation for a sustainable, scalable solution to shape customer-client interactions today and tomorrow.

Healthcare Supply Chain Management | Systems & Tools | more to follow...(still settling in)

SAP CRM System Owner at arvato consumer products. Set the ground, maintain current level of success and design SAP CRM, customer service to win the future

Project Management, CRM, ISO/Auditing, Reporting, CRM & Reporting Strategy, Interface Management, Continuous Improvement, Efficiency Gains, 3PP

* supply chain management for EMEA (incl. Russia)* Global SPOC for arvato/customer interface* SAP BW reporting* Accounting* Project Management* Consulting the customer in all areas of supply chain* Drive continuous improvement initiatives

E2E Responsibility for an EMEA-wide supply chain business incl. call center services as well as subscription and order management. Maintaining and improving existing/changing business rules in an integrated SAP CRM/ERP/BW environment.* Supply Chain Management* Program and Project Management* SPOC for the customer* Communication interface arvato/customer* Change Management* SAP ERP/CRM/BW key user/SME* Consulting the customer in all areas of supply chain, customer relationship management, campaign management* Drive continuous improvement initiatives

Change Management, implementing new buinsess' sub-streams, improve existing business-streams, drive process improvements and cost savings, manage reporting for clear and transparent information to the customer as well as internal

* Maintaining the existing CRM-solution* Overall change management* Reporting management* Testing of new tools/processes from a user-perspective

* Monitoring the phone lines and SLA* Managing a group of 30 CSRs in a joint supervisor team of 4* Managing smaller projects* Managing process improvements

* Inbound/Outbound calls* Inbound/Outbound emails* Admin task, e.g. booking invoices in SAP* Helpdesk for various different programs we supported* Communication of updates to programs to the agents* SME for program changes

* Distribution of DJ mixers, turntables etc. all over the world* Price calculation* Generate new customers* Manage growth with existing customer base* Attending of trade fairs* Handling of export documentation (letter of credit, EU export declaration, EUR.1)

* Exporting concrete mixers, shredders, saw benches and heaters mostly to the EU and the neighbouring countries.* EUR.1 creation* Creation of all required documentation for the export* L/C processing* Sea/Air/Road freight

Working in all departments of the company:Purchasing, Distribution, Goods-in department, Dispatch, Accounting, Work preparation, Export Department