Senior Business Process Manager
Current
Sep 2023 - Present
AeroLeads people directory · profile
Michael Volkmann Email & Phone Number
Senior Project Manager CRM Solutions Healthcare at Arvato Supply Chain Solutions
at
Arvato
LinkedIn matched
✓ Verified July 2026
2 data sources
Profile completeness 86%
Current company
Role
Senior Project Manager CRM Solutions Healthcare at Arvato Supply Chain Solutions
Location
Greater Bielefeld Area, Germany
Who is Michael Volkmann? Overview
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Quick answer
Michael Volkmann is listed as Senior Project Manager CRM Solutions Healthcare at Arvato Supply Chain Solutions at Arvato, based in Greater Bielefeld Area, Germany. AeroLeads shows a matched LinkedIn profile for Michael Volkmann.
Michael Volkmann previously worked as Senior Business Process Manager at Arvato and Senior Project Manager CRM Solutions Healthcare at Arvato Supply Chain Solutions.
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Email format at Arvato
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Arvato
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Profile bio
About Michael Volkmann
Communication is the key to success, putting the customer first, ensure that all stakeholders are "in the know" in a clear, transparent and proactive way of communication, target-driven, flexible, if something has to be done - it has to be done, first things first. Creative solution-finder.
Listed skills include Customer Experience, Creativity Skills, Call Center, Account Management, and 28 others.
Current workplace
Michael Volkmann's current company
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15 roles
Michael Volkmann work experience
A career timeline built from the work history available for this profile.
Senior Project Manager Crm Solutions Healthcare
Implementing SAP CRM (and SAP Contact Center) across multiple businesses and sites over the course of the next months. My ambition is to set the foundation for a sustainable, scalable solution to shape customer-client interactions today and tomorrow.
Jul 2019 - Sep 2023
Project Manager Solution Design
Healthcare Supply Chain Management | Systems & Tools | more to follow...(still settling in)
Jan 2018 - Jun 2019
Project Manager
SAP CRM System Owner at arvato consumer products. Set the ground, maintain current level of success and design SAP CRM, customer service to win the future
Jul 2016 - Dec 2017
Global Reporting & Compliance Manager
Project Management, CRM, ISO/Auditing, Reporting, CRM & Reporting Strategy, Interface Management, Continuous Improvement, Efficiency Gains, 3PP
Jun 2014 - Jun 2016
Global Account Manager
* supply chain management for EMEA (incl. Russia)* Global SPOC for arvato/customer interface* SAP BW reporting* Accounting* Project Management* Consulting the customer in all areas of supply chain* Drive continuous improvement initiatives
Jan 2011 - May 2014
Account Manager
Arvato Hightech Emea
E2E Responsibility for an EMEA-wide supply chain business incl. call center services as well as subscription and order management. Maintaining and improving existing/changing business rules in an integrated SAP CRM/ERP/BW environment.* Supply Chain Management* Program and Project Management* SPOC for the customer* Communication interface arvato/customer* Change Management* SAP ERP/CRM/BW key user/SME* Consulting the customer in all areas of supply chain, customer relationship management, campaign management* Drive continuous improvement initiatives
Jan 2009 - Jan 2011
Project Manager
Change Management, implementing new buinsess' sub-streams, improve existing business-streams, drive process improvements and cost savings, manage reporting for clear and transparent information to the customer as well as internal
Feb 2008 - Jan 2009
Project Team Member
* Maintaining the existing CRM-solution* Overall change management* Reporting management* Testing of new tools/processes from a user-perspective
Oct 2007 - Feb 2008
Call Center Supervisor
* Monitoring the phone lines and SLA* Managing a group of 30 CSRs in a joint supervisor team of 4* Managing smaller projects* Managing process improvements
Feb 2007 - Oct 2007
Customer Service Representative
* Inbound/Outbound calls* Inbound/Outbound emails* Admin task, e.g. booking invoices in SAP* Helpdesk for various different programs we supported* Communication of updates to programs to the agents* SME for program changes
May 2004 - Feb 2007
Office Administrator
Finke Maschinen
Mar 2003 - Sep 2003
International Sales Director
Global Dj Technologies
* Distribution of DJ mixers, turntables etc. all over the world* Price calculation* Generate new customers* Manage growth with existing customer base* Attending of trade fairs* Handling of export documentation (letter of credit, EU export declaration, EUR.1)
Feb 2002 - Jul 2002
Export Specialist
Atika Maschinenfabrik
* Exporting concrete mixers, shredders, saw benches and heaters mostly to the EU and the neighbouring countries.* EUR.1 creation* Creation of all required documentation for the export* L/C processing* Sea/Air/Road freight
Feb 2000 - Feb 2002
Apprentice
Atika Maschinenfabrik
Working in all departments of the company:Purchasing, Distribution, Goods-in department, Dispatch, Accounting, Work preparation, Export Department
Aug 1997 - Feb 2000
FAQ
Frequently asked questions about Michael Volkmann
Quick answers generated from the profile data available on this page.
What company does Michael Volkmann work for?
Michael Volkmann works for Arvato.
What is Michael Volkmann's role at Arvato?
Michael Volkmann is listed as Senior Project Manager CRM Solutions Healthcare at Arvato Supply Chain Solutions at Arvato.
Where is Michael Volkmann based?
Michael Volkmann is based in Greater Bielefeld Area, Germany while working with Arvato.
What companies has Michael Volkmann worked for?
Michael Volkmann has worked for Arvato, Arvato Supply Chain Solutions, Arvato Scm Solutions, Arvato Hightech, and Arvato Hightech Emea.
How can I contact Michael Volkmann?
You can use AeroLeads to view verified contact signals for Michael Volkmann at Arvato, including work email, phone, and LinkedIn data when available.
What skills is Michael Volkmann known for?
Michael Volkmann is listed with skills including Customer Experience, Creativity Skills, Call Center, Account Management, Computer Maintenance, Customer Satisfaction, Supply Chain Management, and Team Management.
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