Michael Lee Email & Phone Number

Vancouver, Bc, Ca

• Led the implementation of ServiceNow for the Global Technologies Legal Compliance Team's backlog management, increasing daily ticket resolution by 21% through process automation and workflow enhancements.• Conducted in-depth data analysis and validation for IP scans, open-source reviews, and export control compliance, reducing compliance issues by 30% while ensuring adherence to GDPR and ECCN regulations.• Identified opportunities for process improvement and implemented enhancements to data workflows, resulting in streamlined operations and improved data accuracy.

• Worked on the CST (Clinical & Systems Transformation) Project, Canada's largest healthcare project to date.• Collaborated with healthcare professionals to understand business requirements, translating these insights into tailored analytics solutions that provided actionable recommendations and improved patient registry and billing systems.• Identified and implemented enhancements in data integration workflows and automation processes, resulting in higher data accuracy and quicker delivery of insights.• Conducted comprehensive data analysis using SQL and Excel to identify workflow inefficiencies, delivering visualized insights that facilitated informed decision-making and system improvements.

Greater Vancouver Metropolitan Area

• Analyzed historical sales data and seasonal trends using SQL to optimize inventory management. Implemented data-driven strategies that improved warehouse efficiency by 20%.• Led the transition to Microsoft Dynamics 365 across 13 distribution centers. Developed data migration plans and ensured data integrity during the system changeover, reducing daily order fulfillment time by 3 hours.• Improved transactional flow in distribution centres by creating excel macros to auto-generate shipping label information and categorize incoming purchase orders to reduce labour time.• Conducted data analysis to identify process bottlenecks. Introduced RFID scanners and digital pick paths based on data insights, achieving a 99.12% accuracy rate in quarterly cycle counts.