Michael Loft Email & Phone Number

Brighton, England, United Kingdom

As Interim Account Manager, stepping in to cover a colleague’s maternity leave, I have been responsible for driving customer retention and growth, while also managing a portfolio of key clients across the UK. My role requires close collaboration with various departments to ensure a seamless customer journey, from sales to service delivery.

In this role, I managed all aspects of HR, focusing on employee relations, performance management, and compliance. I played a key role in recruitment, onboarding, and succession planning, promoting diversity and inclusion. I provided actionable insights from exit interviews, updated stakeholders on employment law changes, and developed learning and.

In this role, I led customer service operations while managing HR responsibilities, providing comprehensive support in people management and employee relations. I addressed employee relations cases, monitored KPIs for process improvement, and developed performance management practices. I spearheaded recruitment and onboarding, launched a rewards initiative.

Minas Gerais, Brazil

As an English Primary School Teacher, I honed skills in communication, planning, and team collaboration while developing engaging and dynamic educational strategies for students in a diverse, bilingual environment.

Minas Gerais, Brazil

Curriculum Delivery: Followed franchise methodology to teach both adults and kids.Engagement: Created interactive lessons to keep students engaged.Assessment: Evaluated student progress and provide feedback.Technology Integration: Used various tools to facilitate learning.Adaptability: Tailored teaching methods to suit different age groups.Listening.

Brighton, England, United Kingdom

In this role, I provided high-level customer support, ensuring compliance with company policies and delivering a smooth customer experience.

Brighton And Hove, England, United Kingdom