Michael Wargo Email & Phone Number

Morristown, New Jersey, Us

Chattanooga, Tn, Us

Served as a master communicator for a growing B2B insurance sales company (10,000+ employees). Strengthened relationships with clients using a multi-modal approach to position ancillary insurance through personal, contextualized communication strategies resulting in improved response rates. Consulted on consumer and B2B product and service inquiries to present creative solutions that produce positive customer experiences and sales metrics.

San Francisco, Ca, Us

Established and managed communication channels with customers for a start-up app company (100+ employees). Conceptualized communication and engagement plans for the launch of several events that increased app utilization for client groups across 50 university accounts. Increased campus app usage by >20% by surfacing Salesforce analysis highlighting areas of growth and developing targeted e-mail communication to each segmented customer group.

Washington, Dc, Us

Led digital transformation, web communication, and social media efforts for a large university (1,700+ employees). Across nearly 10 years, earned two promotions and gained cumulative management responsibilities. Established a comprehensive social media plan for AU President Sylvia Burwell; grew Twitter followers from 0 to 5,000 in a six-month period by leveraging analytics; scheduled events as part of a larger outreach program to connect and open a new form of communication with the campus community. Championed the digital communication strategy for the President’s Quarterly Update; drafted memoranda, wrote video scripts, and curated content showing AU’s commitment to fully embracing diversity and inclusion. Developed a unified message in partnership with the Marketing team on proactive and rapid response.

Washington, Dc, Us

Served as Office of Campus Life webmaster leading 13 student life areas and staff members, evolving the web content and design by leveraging user experience principles increasing overall web traffic. Instituted three digital transformation efforts within the university—students with disabilities, international students, and conferences and events—resulting in streamlined processes, a reduced carbon footprint, and improved student experiences. Program managed the university’s digital signage system, partnering with stakeholders to update and push content to all television screens across campus. Acted as gatekeeper and liaison between university IT and student life areas in a university-wide site redesign focused on providing disabled individuals with greater accessibility.

Washington, Dc, Us

Enhanced the School of Communication’s website—managed faculty and staff profiles; pitched and crafted web copy, news stories, and the weekly newsletter; and coached eight interns. Marketed the school to prospective students through social media posts on Facebook and Twitter; built a photocontest campaign to drive activity on the university's Facebook and Twitter pages.

Doha, Qa

Supreme juggler of all things planned and unplanned on a weekly international online show (3,000+ employees). Produced, wrote, edited, and transcribed the half-hour weekly evergreen show Riz Khan One on One; teamed with London Production to edit and produce the show airing on Al Jazeera English’s website.

New York, New York, Us

Dedicated, hardworking, entry-level role, supporting national news broadcasts (5,000+ employees). Compiled proactive and reactive blog posts, social posts, and scripts for shows, including World News with David Muir, This Week with George Stephanopoulos, and Good Morning America. Worked with internal teams and groups, including correspondents Martha Raddatz, Jake Tapper, and Jonathan Karl, focusing on news products and news issues.

Ma, Broadcast Journalism

Ba, Journalism And Sociology