Michael Bell, Pharm D Email & Phone Number

Texas, United States

Dallas/Fort Worth Area

Dallas/Fort Worth Area

Managed a staff of 5 professional and 9 technical employees and oversaw all business operations for the clinical services department. Assisted in managing complex ESRD patients who are currently hospitalized and at high risk for morbidity and mortality. Hired, trained, and evaluated new employees. Delivered employee reviews and monitored quality assurance as well as participated in long term strategy planning. • Worked with multiple interdisciplinary teams of nephrology specialists and provided clinical pharmacy expertise to identify medication related problems.• Established and implemented a pilot program in the state of Michigan to provide medication therapy management to high risk ESRD patients.• Supported the education of clinic support staff through web-based training as well as on site educational seminars.• Managed a pilot program that provided direct patient care and therapy management within dialysis clinics through a remote pharmacist in Philadelphia. Coordinated with account managers and client directors to ensure success.• Increased patient connection rate by 40% through implementation of support measures and driving employee performance.

Irving, Texas

Managed a staff of 3 professional and 15 technical employees and oversaw all business operations for the pharmacy services department. Hired, trained, and evaluated new employees. Delivered employee reviews, monitored quality assurance, and participated in long term strategy planning. Coordinated escalation mitigation as well as companywide service recovery efforts. Worked cross functionally with pharmacy leadership as well as the pharmacist in charge to ensure successful implementation of the continuous quality improvement program.• Analyzed financial data, implemented operational strategies across all areas of the business, and improved communication with vendors leading to a decrease in replacement spending by 20% in 2016 when compared with 2015.• Led monthly business update and strategy meeting attended by senior level leaders to provide a cross functional view of current goals and objectives. Coordinated agenda and execution of meeting as well as delivered operational highlights.• Led peer review committee and board to analyze identified trends or issues impacting pharmacy quality. Determined strategies moving forward, including action plans, to improve patient safety.

Irving, Texas

Provided oversight to a team consisting of a total of 160 individuals including professional and technical staff. Monitored quality of patient counseling, provided coaching to improve service, and ensured staffing to cover all inbound call volume. Established and coordinated an on-call rotation to provide care to patients outside of business hours. Compiled daily reports on service metrics to provide to senior level leadership.• Coordinated outbound call projects to communicate any drug recalls, quality concerns, or changes in policy to impacted patients or pharmacy clients.• Established caller guides and operational processes to ensure effective communication and regulatory compliance.• On boarded and trained 10 pharmacists in four months while maintaining high standards of patient care.• Handled calls from escalated patients and participated in the emergency response team to provide safety for all employees.• Received company wide recognition for excellence in service as a lead.

Irving Texas

Provided oversight to a team consisting of a total of 160 individuals including professional and technical staff. Monitored quality of patient counseling, provided coaching to improve service, and ensured staffing to cover all inbound call volume. Established and coordinated an on call rotation to provide care to patients outside of business hours. Compiled daily reports on service metrics to provide to senior level leadership.Coordinated outbound call projects to communicate any drug recalls, quality concerns, or changes in policy to impacted patients or pharmacy clients. Established caller guides and operational processes to ensure all information was conveyed while remaining compliant with regulatory and HIPAA guidelines.On boarded and trained 10 pharmacists in four months while maintaining high standards of patient careHandled calls from escalated patients and participated in the emergency response team to provide safety for all employees.Received company wide recognition for excellence in service as a lead

Irving Texas

Provided medication therapy management and counseling to patients served by the mail order pharmacy.• Collaborated with doctors and support staff to improve patient outcomes through medication therapy. • Provided excellent customer service and improved patient access to medication through prior authorization resolution and insurance benefit coordination.• Recognized as employee of the month• Awarded top performer in quality and efficiency for 6 consecutive months

Hurst Texas

Dispensed prescriptions and counseled patients on medication adherence. Hired, trained, and evaluated new employees. Managed staff scheduling to adhere to budget and deliver high quality patient care. Managed a $1M drug inventory to ensure product was in stock and rotated appropriately. Established action plans to maintain compliance with pharmacy regulations.• Opened new pharmacy location and increased business by 70% in a highly competitive market• Maintained a pristine and organized pharmacy that was recognized as the best location in the district. Executive leadership was frequently brought to the pharmacy I managed as an example of high level performance and service.

Doctor Of Pharmacy (Pharmd)

Bachelor Of Science (B.S.), Nutrition Sciences