Michael Weeding Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

At Dubber, we envision a world where every conversation is recognised as a critical asset, driving unparalleled value for businesses. Conversations form the foundation of effective communication, and our mission is to transform these exchanges into powerful insights and opportunities for our Communication Service Provider partners and their customers. Through cutting-edge conversation capture, compliant call recording, and proprietary AI-powered conversation intelligence, we deliver… Show more At Dubber, we envision a world where every conversation is recognised as a critical asset, driving unparalleled value for businesses. Conversations form the foundation of effective communication, and our mission is to transform these exchanges into powerful insights and opportunities for our Communication Service Provider partners and their customers. Through cutting-edge conversation capture, compliant call recording, and proprietary AI-powered conversation intelligence, we deliver ready-to-use solutions that enable partners to excel while empowering their customers to turn conversations into actionable insights—enhancing customer service, increasing sales, and fostering sustainable growth. At Dubber, we don’t just capture conversations—we unlock their full potential.In my role as the Global Director of Product, I am responsible for driving the focus on product and innovation to guide the organisation's evolution. This involves effectively leveraging emerging technologies to deliver cutting-edge solutions that foster scalable growth. With a strategic approach, I aim to ensure our products not only meet market standards but redefine them, emphasising a commitment to excellence and sustained innovation. Show less

Sydney, New South Wales, Australia

Responsible for digital business P&L and leading the transformational digital change for identifying new business opportunities leading to profitable brand growth. This is achieved through the delivery of engaging digital products, solutions and experiences that drive digital commerce growth and improved customer servicing for Optus business customers.

Brisbane, Queensland, Australia

Completed a 6-month contract where I was responsible for developing marketing, CX, and digital strategies to increase market share, revenue, and reputation. Key achievements include leading a review of the 3-year customer and digital strategy, adjusting roles and responsibilities, improving the way cross-functional teams create digital products, and managing projects to improve student recruitment and retention. I also led the team that delivered a new future students' website and designed a… Show more Completed a 6-month contract where I was responsible for developing marketing, CX, and digital strategies to increase market share, revenue, and reputation. Key achievements include leading a review of the 3-year customer and digital strategy, adjusting roles and responsibilities, improving the way cross-functional teams create digital products, and managing projects to improve student recruitment and retention. I also led the team that delivered a new future students' website and designed a process to procure a sales CRM software to improve marketing effectiveness and operational efficiencies across schools, faculties, and advancement. Show less

Australia

Worked as an independent consultant providing creative leadership in digital-driven innovation with the objective to help organisations navigate the challenges of customer and digital transformation.

Sydney, Australia

As the executive responsible for Digital, I led the development and delivery of AMP's digital strategy, aligning it with the company's vision and mapping digital capabilities to strategic priorities. This involved integrating digital into all aspects of the business, spanning wealth management, insurance, and banking. As a core member of the customer transformation leadership team, I helped design AMP's new business model to overcome disruption and declining profit margins, ensuring that the… Show more As the executive responsible for Digital, I led the development and delivery of AMP's digital strategy, aligning it with the company's vision and mapping digital capabilities to strategic priorities. This involved integrating digital into all aspects of the business, spanning wealth management, insurance, and banking. As a core member of the customer transformation leadership team, I helped design AMP's new business model to overcome disruption and declining profit margins, ensuring that the company remained competitive in advice, banking, insurance, and wealth management into the future.I directly oversaw a team of full-time staff and contracted resources, including digital product managers, marketers, service designers, and engineers, with the goal of designing and building digital platforms and executing marketing campaigns that attracted, retained, and grew customers, as well as servicing strategic business partners. In August 2016, I expanded my portfolio to lead the Design Innovation Team, accountable for AMP's digital innovation program that brought together customer insight, commercial rigour, and experience design to deliver validated, customer-focused outcomes.In May 2018, I further expanded my portfolio to lead the customer transformation program, responsible for delivering the Goals 360 platform, a core strategic initiative that delivered goals-based robo-advice. Through my leadership, AMP achieved significant advancements in digital strategy, innovation, and customer transformation, ensuring continued success in the ever-changing financial services industry. Show less

Sydney, New South Wales, Australia

As the digital strategy leader for Citibank and its partners, I developed and implemented a comprehensive approach to providing seamless service through digital channels. I played a key role in positioning digital channels as the primary acquisition and servicing channels for new and existing customers, which significantly improved the customer experience and satisfaction to a best-in-class level, winning the Global Finance Award Best Internet Bank in 2011 and 2012. Along with managing the… Show more As the digital strategy leader for Citibank and its partners, I developed and implemented a comprehensive approach to providing seamless service through digital channels. I played a key role in positioning digital channels as the primary acquisition and servicing channels for new and existing customers, which significantly improved the customer experience and satisfaction to a best-in-class level, winning the Global Finance Award Best Internet Bank in 2011 and 2012. Along with managing the digital team within Australia, I fostered alignment and collaboration across different functions to ensure the success of our digital initiatives. Show less

Sydney, Australia

Sydney, Australia

Development of detailed ebusiness and CRM strategies for Grey3 clients including proactive identification of strategic opportunities utilising Internet technologies. Management of the development, implementation and ongoing review of all clients’ websites and e-commerce applications to ensure the success of the ebusiness strategy.

Sydney, Australia

Sydney, Australia

Master Of Business Administration - Mba, Ebusiness Specialisation

Customer Focused Innovation, Executive Education

Ba

Higher School Certificate, High School/Secondary Diplomas And Certificates