Michael Weeding

Michael Weeding Email and Phone Number

Global Director, Product @ Dubber
Sydney, NSW, AU
Michael Weeding's Location
Greater Sydney Area, Australia
Michael Weeding's Contact Details

Michael Weeding personal email

n/a

Michael Weeding phone numbers

About Michael Weeding

A results focused, dynamic & visionary digital leader who has driven strategic, operational, technological, and cultural change enabling the organisations which I worked to harness emerging technologies to deliver improved business and customer outcomes.With specialist expertise in customer-led innovation, digital transformation, product development, eCommerce, digital marketing, and program management I have driven change at scale within large established organisations. With more than 25 years of experience in leadership roles I have:•Proven expertise in building high performing future-ready digital capabilities across the enterprise that combine strategy, design, and technology to drive value and improved business performance through new business growth and reduced operating costs.•Led large scale programs tasked with building innovative products that harness emerging technologies to revolutionise traditional business models, addressing complex challenges, and unlock fresh opportunities for growth.•Developed operational frameworks that harness digital excellence, agile methodologies, emerging technologies, cloud solutions, human-centered design, behavioral economics, offshoring alliances, and technology start-ups.

Michael Weeding's Current Company Details
Dubber

Dubber

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Global Director, Product
Sydney, NSW, AU
Website:
dubber.net
Employees:
116
Michael Weeding Work Experience Details
  • Dubber
    Global Director, Product
    Dubber
    Sydney, Nsw, Au
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  • Dubber
    Global Director, Product & Marketing
    Dubber Mar 2022 - Present
    Sydney, New South Wales, Australia
    At Dubber, we envision a world where every conversation is recognised as a critical asset, driving unparalleled value for businesses. Conversations form the foundation of effective communication, and our mission is to transform these exchanges into powerful insights and opportunities for our Communication Service Provider partners and their customers. Through cutting-edge conversation capture, compliant call recording, and proprietary AI-powered conversation intelligence, we deliver… Show more At Dubber, we envision a world where every conversation is recognised as a critical asset, driving unparalleled value for businesses. Conversations form the foundation of effective communication, and our mission is to transform these exchanges into powerful insights and opportunities for our Communication Service Provider partners and their customers. Through cutting-edge conversation capture, compliant call recording, and proprietary AI-powered conversation intelligence, we deliver ready-to-use solutions that enable partners to excel while empowering their customers to turn conversations into actionable insights—enhancing customer service, increasing sales, and fostering sustainable growth. At Dubber, we don’t just capture conversations—we unlock their full potential.In my role as the Global Director of Product, I am responsible for driving the focus on product and innovation to guide the organisation's evolution. This involves effectively leveraging emerging technologies to deliver cutting-edge solutions that foster scalable growth. With a strategic approach, I aim to ensure our products not only meet market standards but redefine them, emphasising a commitment to excellence and sustained innovation. Show less
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  • Optus
    Director, Digital - Optus
    Optus Jul 2020 - Mar 2022
    Sydney, New South Wales, Australia
    Responsible for digital business P&L and leading the transformational digital change for identifying new business opportunities leading to profitable brand growth. This is achieved through the delivery of engaging digital products, solutions and experiences that drive digital commerce growth and improved customer servicing for Optus business customers.
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  • The University Of Queensland
    Head Of Marketing, Customer Experience And Digital
    The University Of Queensland Jan 2020 - Aug 2020
    Brisbane, Queensland, Australia
    Completed a 6-month contract where I was responsible for developing marketing, CX, and digital strategies to increase market share, revenue, and reputation. Key achievements include leading a review of the 3-year customer and digital strategy, adjusting roles and responsibilities, improving the way cross-functional teams create digital products, and managing projects to improve student recruitment and retention. I also led the team that delivered a new future students' website and designed a… Show more Completed a 6-month contract where I was responsible for developing marketing, CX, and digital strategies to increase market share, revenue, and reputation. Key achievements include leading a review of the 3-year customer and digital strategy, adjusting roles and responsibilities, improving the way cross-functional teams create digital products, and managing projects to improve student recruitment and retention. I also led the team that delivered a new future students' website and designed a process to procure a sales CRM software to improve marketing effectiveness and operational efficiencies across schools, faculties, and advancement. Show less
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  • Future Ready Digital
    Independent Consultant & Contractor
    Future Ready Digital Aug 2019 - Jul 2020
    Australia
    Worked as an independent consultant providing creative leadership in digital-driven innovation with the objective to help organisations navigate the challenges of customer and digital transformation.
  • Amp
    Director, Digital, Innovation & Customer Transformation
    Amp Nov 2013 - Aug 2019
    Sydney, Australia
    As the executive responsible for Digital, I led the development and delivery of AMP's digital strategy, aligning it with the company's vision and mapping digital capabilities to strategic priorities. This involved integrating digital into all aspects of the business, spanning wealth management, insurance, and banking. As a core member of the customer transformation leadership team, I helped design AMP's new business model to overcome disruption and declining profit margins, ensuring that the… Show more As the executive responsible for Digital, I led the development and delivery of AMP's digital strategy, aligning it with the company's vision and mapping digital capabilities to strategic priorities. This involved integrating digital into all aspects of the business, spanning wealth management, insurance, and banking. As a core member of the customer transformation leadership team, I helped design AMP's new business model to overcome disruption and declining profit margins, ensuring that the company remained competitive in advice, banking, insurance, and wealth management into the future.I directly oversaw a team of full-time staff and contracted resources, including digital product managers, marketers, service designers, and engineers, with the goal of designing and building digital platforms and executing marketing campaigns that attracted, retained, and grew customers, as well as servicing strategic business partners. In August 2016, I expanded my portfolio to lead the Design Innovation Team, accountable for AMP's digital innovation program that brought together customer insight, commercial rigour, and experience design to deliver validated, customer-focused outcomes.In May 2018, I further expanded my portfolio to lead the customer transformation program, responsible for delivering the Goals 360 platform, a core strategic initiative that delivered goals-based robo-advice. Through my leadership, AMP achieved significant advancements in digital strategy, innovation, and customer transformation, ensuring continued success in the ever-changing financial services industry. Show less
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  • Citibank
    Head Of Digital
    Citibank Mar 2010 - Nov 2013
    Sydney, New South Wales, Australia
    As the digital strategy leader for Citibank and its partners, I developed and implemented a comprehensive approach to providing seamless service through digital channels. I played a key role in positioning digital channels as the primary acquisition and servicing channels for new and existing customers, which significantly improved the customer experience and satisfaction to a best-in-class level, winning the Global Finance Award Best Internet Bank in 2011 and 2012. Along with managing the… Show more As the digital strategy leader for Citibank and its partners, I developed and implemented a comprehensive approach to providing seamless service through digital channels. I played a key role in positioning digital channels as the primary acquisition and servicing channels for new and existing customers, which significantly improved the customer experience and satisfaction to a best-in-class level, winning the Global Finance Award Best Internet Bank in 2011 and 2012. Along with managing the digital team within Australia, I fostered alignment and collaboration across different functions to ensure the success of our digital initiatives. Show less
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  • Citibank
    Head Of Digital Marketing & Ecommerce
    Citibank Nov 2003 - Mar 2010
    Sydney, Australia
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  • Grey Interactive Agency
    Interactive Business Analyst
    Grey Interactive Agency Apr 2001 - Nov 2003
    Sydney, Australia
    Development of detailed ebusiness and CRM strategies for Grey3 clients including proactive identification of strategic opportunities utilising Internet technologies. Management of the development, implementation and ongoing review of all clients’ websites and e-commerce applications to ensure the success of the ebusiness strategy.
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  • Heatwave Interactive Pty Ltd
    Founder And Managing Director
    Heatwave Interactive Pty Ltd Jan 1997 - Mar 2001
    Sydney, Australia
  • Acp Magazines
    Marketing Manager
    Acp Magazines Jan 1995 - Dec 1996
    Sydney, Australia
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Michael Weeding Skills

Customer Experience Banking Digital Marketing Information Architecture E Commerce Analytics Digital Strategy Social Media Integration Strategy Social Media Web Analytics Crm Online Advertising Credit Cards Financial Services Marketing Strategy Strategic Planning E Business Customer Acquisition Leadership Online Marketing Vendor Management Management Mobile Devices Project Management Website Development Email Marketing Mobile Marketing Seo Direct Marketing Disco Dancing Campaign Management Ppc Segmentation Lead Generation Multi Channel Marketing

Michael Weeding Education Details

Frequently Asked Questions about Michael Weeding

What company does Michael Weeding work for?

Michael Weeding works for Dubber

What is Michael Weeding's role at the current company?

Michael Weeding's current role is Global Director, Product.

What is Michael Weeding's email address?

Michael Weeding's email address is mi****@****ber.net

What is Michael Weeding's direct phone number?

Michael Weeding's direct phone number is +612925*****

What schools did Michael Weeding attend?

Michael Weeding attended Charles Sturt University, Stanford University Graduate School Of Business, University Of Technology Sydney, Knox Grammar.

What skills is Michael Weeding known for?

Michael Weeding has skills like Customer Experience, Banking, Digital Marketing, Information Architecture, E Commerce, Analytics, Digital Strategy, Social Media Integration, Strategy, Social Media, Web Analytics, Crm.

Who are Michael Weeding's colleagues?

Michael Weeding's colleagues are Hoor Mehan, Andrew Hassenfelt, Elisa González-Zulaica, Joe Bowkett-Slater, A B., Paul Warner, Nicholas Horne.

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