Michael Wendling Email & Phone Number

Waukesha, Wi, Us

Brookfield, Wi, Us

Manage the Tools & Technology team that focuses on CRM development and deployment across Sales, Marketing and other departments that are using our CRM Tool.Milwaukee uses Dynamics 365 CRM and I create and drive the vision for development and deployment of the tool.I cross over both the Sales Ops and IT leadership of the tool.

Chicago, Us

In this role I provide commercial leadership, strategy, and operational execution for GE Healthcare's Salesforce of 25,000 full license and 300,000 customer and partner usersI manage the team creating the vision and providing the results to create a better connected user experience across the commercial platforms for the commercial teams within GE HealthcareUsing my experience with CRM development the goal is to return the platform to a more simplified, streamlined approach to improve user experience and shorten the sales cycleIn this role I connect with senior business leaders across the regions and market segments to gather feedback and develop the strategies to support the business requirements

Chicago, Us

Served as the leader to GE Capital Industrial Finance commercial organization, a smaller more focused lending group charged with enabling GE growth through the financing of GE customers and products worldwide. Consultative duties included establishing a 2.0 commercial eco-system roadmap for SFDC, data & analytics strategy, as well as the procurement of Salesforce.com Einstein Analytics as the next generation commercial reporting and analytics tool.

Chicago, Us

Lead Functional designer on the USCAN Commercial Operations team working on enhancements and deployments of Salesforce.com.- Currently supporting 1800+ full licensed users that have $1.1B in the orders pipeline for 2013.- On the deployment team to have 2800 licensed users on-boarded by end of 2014- US/Canada functional expert on Customer Accounts, Territory Management, Contact Management, Install Base, Account Plans, Commercial Hierarchy, Opportunities and Reports/Dashboards

I am responsible for leading cross-functional teams toward organizational objectives. Plan and execute business operations strategies. Re-engineered sales division to create a more functional and responsive organization to the customers’ needs and increase sales and profitability.• Developed an effective blend of a best practice, teamwork-based culture, combined with the execution of organizational goals, strategies and measures, which supported the company in the growing business environment• Developed a new salary and job description structure for sales side that would result in company savings of 5-7 million dollars a year while increasing employees returns from the company• Lead and trained top performing sales team resulting in a 40% growth in sales from 2009 to 2010, 15% sales growth 2011, and continued growth through 2012 and into 2013• Assisted one office in going from 2.2% profitability to 11.6% in one year• Standing auditor for J-sox(Japanese Sarbanes-Oxley) group in all aspects including accounting, sales, distribution center, and production• Created matrix environment to better understand and evaluate sales personnel over the 8 offices in the US, Canada and Mexico that include 45 outside sales and 30 customer service in a $160 million dollar sales environment• Designed rigorous sales training program and presentation materials, and lead implementation of these programs• Coordinated inventory program for our large direct OEMs to reduce lead-times and provide better on-time support• Work extensively with the IT department on Kai zen type improvements to the sales side CRM and ERP systems• Coordinate Corporate Sales activities to both direct OEM customers and through our distribution network in our $160 million dollar sales environment• Involved with staffing decisions in all offices including hiring, firing and promoting staff

• Improved customer service productivity and skill levels even while reducing staff by 25% resulting in over $500,000 a year in savings while handling increased sales of 45% over a 2 year period• Directed the reduction of offices from 11 to 8 resulting in company savings of 3-5 million dollars while increasing sales by 45% and maintaining customer satisfaction levels• Designed rigorous sales training program and presentation materials, and lead implementation of these programs

• Developed an effective blend of a best practice, teamwork-based culture, combined with the execution of organizational goals, strategies and measures, which supported the company in the growing business environment• Managed a staff of 15 people over 4 different office locations in the Midwest Region• Designed rigorous sales training program and presentation materials, and lead implementation of these programs• Created a better inside sales team to better handle the $50 million dollars in yearly sales

• Lead the Wisconsin office of THK to 12 million dollars of sales handled out of the office• Covered territory from North and South Dakota, Minnesota, Wisconsin and Southern Ohio• Supervised a staff of customer service representatives• Responsible for hiring and maintaining the staff

• Responsible for the day to day operations of the Wisconsin office• Handled about $8 million annually in sales out of the Wisconsin office• Created the need to add additional people to the office due to high level of service and ability to handle multiple tasks

Worked in the purchasing department doing everything from placing purchase orders to inventory management to annual returns. Also was an assistant to help with keeping the computer system up and running. Started part time in college and then full time when I graduated.• Management of all inventory in excess of 20,000 units• Preparation and processing of approximately thirty purchase orders daily• Customer service to approximately 1,000 regional, national and international customers• Developed warehouse layout/inventory control system for conversion from Badger Bearing to Interstate Bearing• Negotiated return of unused or older inventory to vendors• Direct computerized inventory conversion for Y2K computer compliance• Assisted accounting with inventory reconciliation• Responsible for management of Unix and AS400 computer systems

Nyu Fundamentals Of Global Sports Management Certificate

Bachelor Of Science In Business Administration, Management, Marketing, German, Economics

Business Administration, Management And Operations

General Studies