Michael Whisman Email & Phone Number

Austin, Texas

- Managerial responsibilities for Manila Tier 1 NA Collection's Team, including training, week to week status monitoring, portfolio balancing, and client escalations - Weekly and monthly Revenue and Collections reporting for NA Commercial Team; this responsibility entailed interfacing with internal collectors, third party collectors, Project Managers, Regional Sales Managers, Area Sales Managers, and client contacts so as to provide weekly updates on critically aged large dollar accounts- Leading weekly collections status calls with Senior Finance Team, Regional and Area Sales Managers- Collections responsibility for large dollar escalated accounts, averaging $10 million a month across 20 to 30 accounts- Using Salesforce and Oracle to research aging accounts and potential invoice discrepancies- Interfacing with internal systems improvement associates to suggest procedural, Salesforce, and Oracle changes

Austin, Texas Area

- Directs performance and review of Accounts Receivable aging analysis, cash receipt forecasting, Collection aging management, Accounts Receivable Reserves, and other special projects- Evaluates specific Collection risk factors for each account- Effectively manages all Collection-related escalations- Coordinate with Leadership to represent Finance on Client calls, including effective management into Clients Finance and various Support teams- Develops process enhancements and other Collection training materials to Sales and Finance staff- Promotes customer goodwill through professional Collection management and relationship building- Understands business requirements and ensures communication is maintained at the highest standards- Oversight of cash application for accuracy and timeliness, including customer account discrepancy resolution- Participates in collection forecasting and other ad hoc management reporting and projects as needed

Austin, Texas Area

- Finance lead for the Austin office and lead finance associate for high profile/critical clients in the central region. This was a high responsibility role that involved communication and coordination with Project Managers and Client Leads within all company Practices and sister organizations so as to provide prompt and accurate invoicing, financial analyses, and answers to any or all finance related questions from both external and internal sources.- Oversaw professional and discreet collections effort for the Central Region (75-150 clients) - Reported directly to the CFO of the Central Region to generate mid-month, month end, quarterly and yearly reports to both the street and H+K's parent company WPP. This involved analysis of service profitability, DSO, revenue management and month to month general ledger journal entries.- Responsible for audit readiness, SOX compliance, and working with CFO and auditors during internal/external audits.

Round Rock, Texas

Towers Watson Telecommuting· Remotely manage the billing process for Towers Watson's Target Market Clients in the San Francisco and Seattle offices. This is a deadline driven process requiring communication and coordination with Project and Account Managers within all company Practices (Retirement, Group and Healthcare, Technology Solutions, Account Management, International and Finance). · Familiarity with Oracle 12 Financial Platform.· Subject matter expert for external billing process.· Utilize a high degree of organization, communication, and accounting knowledge in order to complete all invoices accurately and by the monthly deadline in a manner that meets internal financial guidelines and Sarbanes-Oxley Federal Requirements.· Secondary job functions include: inputting invoices into Lawson (financial software), maintaining information within Lawson, generating internal financial reports and answering billing questions from clients and internal associates, spreadsheet budget tracking in Excel, corporate ledger journal entries, Accounts Receivable tracking and client follow up on overdue invoices, tracking, collecting, and sending third party commission checks to bank lockbox.

· Manage the billing process for Towers Watson's Target Market Clients in the San Francisco office. This is a deadline driven process requiring communication and coordination with Project and Account Managers within all company Practices (Retirement, Group and Healthcare, Technology Solutions, Account Management, International and Finance). Subject matter expert for external billing process with direct responsibility for over 20 clients, including five Fortune 500 companies, generating approximately 40+ invoices and totaling millions of dollars each month. · Utilize a high degree of organization, communication, and accounting knowledge in order to complete all invoices accurately and by the monthly deadline in a manner that meets internal financial guidelines and Sarbanes-Oxley Federal Requirements.· Secondary job functions include: inputting invoices into Lawson (financial software), maintaining information within Lawson, generating internal financial reports and answering billing questions from clients and internal associates, spreadsheet budget tracking in Excel, corporate ledger journal entries, Accounts Receivable tracking and client follow up on overdue invoices, tracking, collecting, and sending third party commission checks to bank lockbox, Payroll responsibilities, and assisting with office management functions.

Rosemont, Il

· Responsible for billing over half a million dollars worth of Xerox Services monthly with accounts ranging from small to national level accurately and on time.· Communicate with Field Managers to verify, correct, and adjust invoicing.· Skill sets required: Accounting, adherence to accounting principles which meet Sarbanes-Oxley Federal Requirements, ability to understand and assess contracts, high-level organizational skills, effective and discreet communication with both internal and external clients via email and report generation, and Multi-Platform Computer Skills.

Chicago O'Hare Airport Location

· Responsibilities included all operational parameters: productivity assessment and management, logistical planning for a fleet of over 3,000 vehicles, interfacing with Maintenance and Fleet departments, and directing the customer return process.· Managed unionized Lot, Vehicle Service Attendants, and Customer Service employees for the 3rd and 4th largest U.S. Hertz locations while identifying opportunities for growth, business, and revenue development.· Trained, supervised, and motivated the Customer Service Representatives to help ensure quality customer service.

San Francisco Airport Location

· Responsibilities included all operational parameters: productivity assessment and management, logistical planning for a fleet of over 3,000 vehicles, interfacing with Maintenance and Fleet departments, and directing the customer return process.· Managed unionized Lot, Vehicle Service Attendants, and Customer Service employees for the 3rd and 4th largest U.S. Hertz locations while identifying opportunities for growth, business, and revenue development. · Trained, supervised, and motivated the Customer Service Representatives to ensure quality customer service.

· Performed bankruptcy related services to reorganize and liquidate Beloit Incorporated by recovering over $250,000 from potential debtors in a 12-month period.· Researched claims, companies, appropriateness of pursuit of potential claim, identified the correct contact with whom to negotiate, communicated the basics of bankruptcy law as it pertained to the reclamation of "preference claims", and worked with in-house lawyers to draw up legal court documents for settlement as negotiated. · Maintained and upgraded office computer network and DSL connectivity while providing end-user support including operating system, software, and hardware installation, as well as general troubleshooting and security/virus updates.