Michael Winokur Email & Phone Number

Delray Beach, Fl, Us

Delray Beach, Fl, Us

Delray Beach, Florida, United States

Handled very busy phones.Responsible for complete follow up via CRM from inquiries and tours via telephone, email & text communications.Entering of service requests and following up with resident after work completed to ensure complete resident satisfaction.Conversion of phone calls and emails to successful tours of model and vacant apartment homes highlighting features & amenities while retaining/increasing closing ratios.Handled vendors' needs.Acted as liaison between prospects, resident's and management to ensure the utmost in customer service resulting in sustained/increased resident retention therefore maximizing revenue and NOI.

Start and completion of temporary assignments for apartment communities in the Tri-County area.

Handled incoming/outgoing telephone calls, e-mails, conversion to appointments, successfully turning approximately 35% of tours into and facilitated application & lease signing processes.Recording/entering maintenance requests.Daily & weekly communication with residents regarding their renewals until documents are concluded.Viewing and inspecting apartments for readiness to ensure smooth move-in processComputing and updating Market Survey Reports to have first hand knowledge of competitor's rates as well as knowing other community's concessions.Developed a strong following; serving as a "go to" person for prospects, residents and management.

Coconut Creek, Fla.

Handled busy phones, converge to appointments to successful tours highlighting features & amenities of apartment homes & community.Complete follow-up on prospects that did not close & attempt to close sale againProcessing of credit/background checks, alert applicant of (hopefully approved) results; going through processes of setting up accounts for FPL and Renter's Insurance requirements, produce leases & addendums via Bluemoon software.Walk make-ready apartment homes/making a list for Maintenance and walk again for confirmation of move in readiness; worthy of referralsCompletion of bi-weekly Market SurveysAssist with resident/community events for residents hoping for increased resident retention resulting in steady/increased revenue streams leading to a higher NOI.Performed Outreach/Marketing promoting Community and to drive in more phone & walk-in traffic to increase occupancy.Processed service requests using Yardi software.Always performing with Superior customer service.

Assist with handling of very busy phone lines, converging to appointments, successful tours explaining and displaying of the many features & benefits of models and within the community resulting in a roughly 40% closing ratio. Handling of much follow up via telephone and e-mail through Yardi (Leasing Pad) and Microsoft Outlook.Performing credit/background checks and communicating the results to applicants in a very timely mannerFacilitate application, lease signing & renewal processesOutreach/Marketing to businesses in local communityEnsure the condition of leased apartments prior to move-in, including final inspection and walk-through with residentCompletion of Market Surveys/knowledge of competitorsHandled prospect & resident issues with exceptional customer service

Canton

Performs with excellence on the phone, in-person, e-mail and follow upGreet prospects, show apartment homes showcasing the many features & amenities throughout the apartment home and communityFacilitate application, lease signing & renewal processes and making sure they are positive experiences (worthy of referral)Maintaining accurate and organized filesPerformed daily, weekly and monthly property reports focusing on occupancy, availability, notices to vacate, traffic and advertising sources, & community upgrades.Using Yardi computer software to make changes to resident's accounts, ledgers, update/store information and the recording of maintenance requestsViewing and inspecting apartments for move-in readinesComputing, updating and analyzing monthly Market Survey Reports Developed a strong following and assisted with resident issues and concerns as well as preparing & leading community eventsServed as a "go to" person for prospects and residentsPerformed Outreach & Marketing locally to promote community & increase walk-in traffic as well as working in conjunction with the Chamber of Commerce.

Farmington Hills

Handled leasing of 1 & 2 bedroom apartment homes including tours, applications, lease documents & service requests

Various Locations In The Metro Area

Provider of support and management for multi-family and new home industry.Successful completion of various temporary assignments before and after permanent positions held.

Novi, Mi

Handled busy phones and e-mails having a successful conversion rate of about 40% from calls to tours to applicationsFacilitated application, signings & renewal processesVery active with follow up, had a large following of residentsResponsable for daily occupancy reports, completion of Market Surveys to be sent to the Community Manager and the company Director of Finance & based on those & as a team were able to discuss competitor's rates as well as if need be to change our rates (Community sold)Walk move-in ready units and if need be, have a list for maintenance & go back to re-inspect in order to ensure a very positive moving experienceAssist with preparation and overseeing of community events

Delray Beach, Fla.

* Transportation of clients to and from three area airports & seaports.* Responsible for unique scheduling issues of each client including delayed and/or postponed flights and maintained exceptional customer satisfaction evidenced by 80% of all business developed through referrals.* Handled advertising and marketing through flyers & several different community newspapers.

Plymouth, Ma

Interviewed prospective tenants, checked references, pulled credit reports and prepared leases.Landlord & tenant liaison.

Certification, Microsoft Office

Livonia, MI

Certification, Broadcast/Communications