Michael Joiner Email & Phone Number

Spring, Texas, United States

I played a pivotal role in driving 18% revenue growth from 2020 to 2023, outperforming a declining market by 13%. My strategy hinged on collaborating with senior management to craft strategic initiatives and long-term objectives, developing KPIs to monitor progress, and generating detailed reports to encapsulate sales outcomes.I devised and executed strategies that not only bolstered market share but also showcased resilience and strategic expansion in contracting markets. Notably, HP's Thin Client share surged by 2.1 points from CY18 to CY23, despite a 45% reduction in TAM. Additionally, I steered consistent growth in RIS and maintained a stable vendor share from CY17 to CY23 in a diminishing TAM, securing the top vendor position for three consecutive years (CY20-22). This success was achieved by keenly analyzing market trends, ensuring supply was readily available, creating strategic buffer strategies, keeping a close watch on competitors' activities, and making informed pricing strategy decisions.My forecasting acumen was evident as I accurately predicted revenue targets within a 10% margin of error over 24 quarters, aligning with the executive leadership's strategic direction. I embraced a growth mindset, analyzing financial trends, formulating budgets, and optimizing business performance to foster continuous quarter-over-quarter improvement.I oversaw critical activities such as weekly order submissions, monthly flash reviews, quarterly game plans, semi-annual quota deployment, and budget management. My approach involved comprehensive data analysis and the application of statistical and financial models to develop strategic business plans grounded in historical and forecasted data. Collaborating with cross-functional teams, I worked closely with leaders across various departments to ensure strategic alignment and generate data-driven insights that guided our decision-making process.

Spring, Texas, United States

In my role as Partner Business Development Manager, I spearheaded efforts in the US Commercial Mobile Workstations sector, achieving a +0.3 point MWS share increase during a market downturn, solidifying our position as top vendor in the market CY22. My approach included strategic collaborations and comprehensive training to ensure our teams and partners were equipped with the latest product knowledge, contributing to our market leadership.I also managed the Smart Buy portfolio for the ZNB family, focusing on product selection and pricing strategies to meet financial targets. Acting as a liaison, I represented partner interests to internal management teams, using data-driven insights for competitive positioning.Facilitated several in-depth training events, providing thorough overviews of new product launches and spearheading SMB workshops aimed at formulating strategic growth plans for our mobile workstationsegment. Engaged in knowledge-sharing luncheons with esteemed vendors like Intel, AMD, and NVIDIA, strengthening our collaborative ties. Actively participated as the lead spokesperson for our MobilePortfolio at key partner events, demonstrating a high level of preparedness, extensive product knowledge, and a commitment to partner engagement.

Spring, Texas, United States

Managed multiple business units to +27% revenue growth during this time. Of the $400M+ revenue that I managed for US Commercial Personal Systems, my daily activities including performance to budget, execution, supply & demand performance, pricing and bid escalations, cost tracking, E&O, pipeline performance to plan, and creating visibility to key analytics through dashboards.I generated and presented worldwide and regional executive reviews, both monthly and quarterly. One of my key responsibilities was creating and delivering the story behind the numbers for quarterly attainment and future delivery plans.

Houston, Texas

In this pivotal role, I was entrusted with the configuration, integration, and support of the SAP UI5 (Fiori) front-end application, alongside maintaining SAP HCM system configurations. My collaborative efforts with cross-functional IT teams were instrumental in enhancing HR systems and developing tools that aligned with global HR requirements. I took pride in designing complex programs and interfaces for SAP Fiori, which were crucial in enabling effective communication between SAP and non-SAP systems. My dedication to the field was further demonstrated by my creation of detailed HR reports, optimization of data collection and storage processes, and vigilant monitoring of key performance indicators to track organizational progress. I was also responsible for identifying and rectifying data discrepancies to ensure the utmost accuracy. My technical ability was shone through the development of custom applications with SAP Workflow, automating business processes, and providing unwavering technical support for SAP ABAP development environment issues. Additionally, I implemented enhancements to existing applications and designed solutions based on user requirements, which were executed with efficiency and precision.

Houston, Texas

Empowered regional and executive management with actionable insights, I specialized in crafting reports and dashboards from back-end data warehouses. My collaboration with the BI team in Singapore underscored my commitment to training and teamwork. I excelled in converting complex operational data into user-friendly reports and dashboards. My involvement in the system development life cycle guaranteed data consistency and accuracy. Proficient in Tableau, Power BI, and SQL, I delivered compelling data visualizations and analyses that informed strategic decisions. My technical acumen extended to recommending technologies for project designs and conducting root cause analyses on data warehouse operations. My analytical prowess was pivotal in unveiling customer behavior trends, shaping business strategies, and ensuring cross-departmental reporting precision. I also developed and maintained robust data warehousing solutions to bolster our business intelligence framework.

Houston, Texas

Specialized in granting user access to vital systems, applications, and network resources, adhering to stringent security policies and protocols. Pioneered process optimization through automation, significantly enhancing operational workflows. Crafted and delivered comprehensive training materials, empowering users with the knowledge to effectively utilize hardware and software. My dedication to learning IBM Tivoli system administration culminated in an exclusive training opportunity in Oslo, Norway, where I gained advanced system administration skills and invaluable insights from both the vendor and local experts.

Houston, Texas

Excelled in providing comprehensive technical support, resolving hardware and software issues through remote and onsite troubleshooting. Conducted educational sessions to enhance technology proficiency among users at all levels of the organization. Cultivated an in-depth understanding of operating systems, networks, and applications, ensuring prompt and effective resolution of user inquiries. Applied analytical skills to diagnose and rectify system errors, improving overall operational efficiency.