I've been passionate about data and identifying patterns and approaches to help people gain insights and use data in productive ways. In 2023 I authored a book for data analysts and data engineers using BigQuery. Available on Amazon and Packt. https://www.amazon.com/dp/1805125265?ref_=cm_sw_r_cp_ud_dp_1GYX3DRJBEPR54P3FS6Ehttps://www.packtpub.com/product/data-exploration-and-preparation-with-bigquery/9781805125266

Customer Engineering (CE): My CE team lead delivering solution and product work, proof of concepts, and solving unique challenges that can arise on our platform. My technical team covered a cluster of our customers in the Mid-Atlantic SouthEast (MASE) region supporting presale and post sale technical activities. The team helped customers identify and solve complex technology goals including but not limited to: data analytics use cases, infra migrations, enterprise arch, data modernization, EDW and data lakes, data to ML, pipelines, generative AI, multi-cloud deployments, as well as in-depth guidance for all services in the Google Cloud Platform as well as partner solutions.Integration Strategy and Architectural Guidance: I oversaw recommendations on partner and customer integration strategies, data platforms, and infrastructure required to implement large scale business results oriented solutions.Thought Leadership: I offer best practices and thought leadership to industries and customers, sharing insights and expertise to drive innovation and success.Knowledge Sharing and Workload Progression: I identify opportunities to engage internally across Alphabet, sharing lessons learned, product and engineering feedback, progress on use cases, and experiences across our businesses and technology stack to drive progress and foster collaboration and growth with customers.Team Management: I have recruited and trained a high-performing team of CEs fostering an environment of high psychological safety and morale. This team has effectively led and executed some of the largest partnerships with enterprises in the state of Florida and MASE across HCLS, Retail, FinTech, Software, Manufacturing and web3 industries.People Leadership: I approach leadership with purpose, meaning, and empathy, ensuring that my team members are motivated, engaged, and supported in their growth and development. I am proud that my team has been over 100% YoY reaching our growth targets.

Boutique speciality hosting and server management service provider. One of the first companies to offer high bandwidth dedicated server and infrastructure hosting featuring 1Gbps and 10Gbps uplinks with unmetered bandwidth for video streaming services.

Designed architecture for SAP and IaaS enterprise applications. Lead strategic consulting with C-Level executives on business transformations and cost optimization derived from cloud services; and maintain expertise and leadership as it relates to cloud best practices and enterprise architecture. Responsible for building and maintaining trusted advisor relationships with senior client members within both businesses and IT organizations. Responsible for assisting enterprises in transforming IT and modernizing application environments for optimal performance, scale, and optimizing cost. As lead architect, maintain an outward facing role by working closely with clients during pre-sale processes and remain alongside account teams to oversee architectural design to user or service launch through production phases. Orchestrate strategic cloud initiatives by guiding and collaborating with product and platform engineering teams to improve products and services, new feature testing, client enablement projects, PoCs, process improvement, and service or software integrations. Organize team efforts to maximize client satisfaction, increase client retention, keep cloud environments cost effective, productive and setup for scale to support business growth and objectives.

Responsible for solutions architecture and onboarding cloud engagement leadership for Verizon Cloud services. Delivered white-glove engineering and architectural services for strategic accounts and for client and partner proof of concepts. Resolved architectural design, use case, and cloud client adoption and integration challenges. Assisted clients with overcoming cloud setup and integration issues by possessing highly technical focus, and strong product knowledge. Technical lead on priority executive sponsored opportunities; delivered SME workshops and best practice guidance to clients.

Responsible for managing operations around support, product, technology, and client relations departments. Developed new virtualized hosting products, services, sites, and improved company structure to facilitate company growth. Developed and fostered relationships with law enforcement, university recruiting, software, hardware, and license vendors. Managed legal department and created several new departments to fulfill market demands and organizational growth needs. Initiated and led a variety of compliance standards, projects, support centers, and processes, including implementation of KPI's and other metrics to maintain company productivity and impact. Responsible for recruiting and hiring over 50 new employees.

After one month of working as a Support Analyst, promoted to Operations Manager. Designed and implemented strong operational procedures and practices around managed, dedicated, virtualized, and colocation services. Cultivated and managed a support team of over 30 in-house technical and security staff and over 10 overseas team members. Improved service experience by fostering and organizing focused projects, processes and campaigns. Developed processes to maximize employee productivity and increase company growth.