Digital marketing: Website design, site maintenance, content creation, social media marketingemail/text campaign automation, CRM, PPC, SEO.Platforms: Google Workspace, Inside Real Estate kvCore, ReminderMedia, Constant Contact, Keeping Matters Current, YouTube Studio, By Design PublishingSoftware: Adobe Photoshop, iMovie, Canva, Trello, Pages, Numbers, Keynote, Zoom, Loom.Languages: HTML, CSS, JavaScript, Python

Greeted and helped customers with bicycles, accessories, and/or service requests.Received goods, tagged items, stocked store.Referred to as the “Merchandising Master” and “Spatial Specialist” by CPO Performed minor bicycle repairs and adjustments.Collaborated with all team members from all departments.Operated cash register (LiteSpeed POS), created, maintained customer records.

Resolve customer-facing cases, escalations, and manager requests via phone and/or email.Mentor new and transitioning employees into role. Coach internal peers during consults, providing feedback as necessary.Led project reporting emerging issues from discussion boards; gaining traction for quick resolution.Vetted departmental exams as an SME.Contributed feedback resulting in training content improvements.Moderated internal collaboration websites.Revised JavaScript file for compatibility with internal tool update.Authored knowledge base articles.Provided operational feedback on Pilot Team that led the way for departmental phone support model.Awarded a WOW certificate for, “…a team worker with an always there when you need me attitude.”

Provided technical support via chat for Apple’s SaaS suite including: location services, back-up, storage, contacts, calendars, email, photo/video galleries, website publishing, syncing, and remote access and escalated as needed.

Created rapport and guided callers through all the features of the new FaceTime app on the iPhone 4!

Applied consultative selling techniques to provide printing and imaging solutions.Maintained multiple, on-site supply inventories and relationships.Cataloged printing and imaging fleets & performed scheduled preventative maintenance on them.Liaison for multiple departments and levels within SMB organizations in multiple verticals.Delivered, installed, configured, repaired & maintained printers & other peripherals as an HP Authorized Service Provider.Coached users on operation & routine maintenance for specific devices.Maintained company vehicle & FRU inventory.

Deliver, set-up, test, and strike audio equipment at multiple venues.