Michael Wood Email & Phone Number

Naperville, Illinois, United States

Implement K-5 grade lesson plans prepared by the teacher utilizing District teaching methods and materials, including extra assignments such as bus duty, hall duty, lunch and recess supervision.

Addison, Illinois

⦁ Proactively building and maintaining in-depth relationships with 60 manufacturer's senior executives, service managers and key program contacts⦁ Create business reporting and meet with key manufacturer stakeholders on a quarterly⦁ Communicate Parts Town's value proposition and solutions set⦁ Developed key understanding of the manufacturer partners business issues and relevant information and deliver appropriate solutions⦁ Increased market market while maintaining Parts Town’s price/value position ensuring success of the organization⦁ Collaborate with the Development Team to integrate all activities and contacts into CRM (Salesforce) for timely, and accurate reporting⦁ Collaborate with internal client support departments, to ensure a high level of support for the manufacturer⦁ Manage communication with lines of business partners to ensure a unified account management strategy with client base

Greater Chicago Area

▪ Directed 8 Fortune 100 client portfolio totaling $12.5M in annual net revenue. Portfolio consists of both B2C and B2Bmerchants, including: Crate & Barrel, Michaels Stores, Redbox, Zulily▪ Acted as a transactional processing consultant for clients providing alternative processing solutions and options▪ Management of assigned portfolio including regular status reporting & consulting goals▪ Increased market growth while maintain Chase’s price/value position ensuring success of banking and card pricing initiative▪ Collaborated with the Development Team to enhance the SalesForce.com driving network usage▪ Ensured operational excellence through teamwork with the Commercial Investment Banking team, Product Development team and Client Support Group▪ Promoted a risk-aware culture that proactively sought to mitigate risk where appropriate▪ Works with internal client support departments to ensure a high level of support for the client▪ Manage communication with lines of business partners to ensure a unified account management strategy with client base▪ Supported debit, banking and card product initiatives and opportunities including: Chase Net and ChasePay

Riverwoods, Illinois

Managed large national and regional merchant portfolio totaling $1.2B in annual card charge volume. Portfolio consists of both B2C and B2B merchants, including: United Parcel Service, Federal Express, AutoZone, SiriusXM, Casey’s General Store, H & R Block, Western Union, Lenovo Increased market growth while maintain Discover’s price/value position ensuring success of Retained MerchantsOutsourcing pricing initiative and achieved assigned net incremental revenue goals Collaborated with Business Development Team to enhance the training and reference materials for SalesForce.com to drive network usage Ensured operational excellence by supporting Global Fraud and Compliance initiatives Promoted a risk-aware culture that proactively sought to mitigate risk where appropriate Consistently achieved all charge volume expansion and penetration goals by uncovering growth opportunities through analysis, developing action plans and presenting financial impact of card acceptance Communicate sensitive news to the merchant such as rate or reserve change, the need for a change in contractual terms or the need to obtain confidential information for risk management purposes Supported debit product initiatives and opportunities such as PULSEPay Express, PINLess Bill Pay and Discover DebitNotable Contributions: No merchant cancellations Team Lead for Team Orange Crush. Orange Crush provides thought leadership and support for the SMR’speople, leadership and development goals. The team promotes merchant relation’s participation andengagement in strategic priorities, and enhances overall communications throughout SMR. Member of the 2015 Strategic Merchant Services Innovation Team to help drive new innovation and ideas Ensured success of PayPal Card, AribaPay, Acculynk, and ProtectBuy rollout initiative.

REGIONAL ACCOUNTS (2006-2011)Developed and implemented strategies enhancing market share for a portfolio of 20 multi-industry, regional and national accounts. Overall responsibility for merchant relationships, driving charge volume growth, profitability, managing operational opportunities/issues, developed marketing partnerships, mitigating risk, cross sell products and services and contract negotiation.Managed large regional and national merchants totaling over $1.5B in annual charge volumeClient portfolio consisted of both B2C and B2B merchantsConsistently increased market growth while maintaining American Express' premium price/value positionMaintained 100% market share over the last five years No merchant cancellation threats due to strong relationship-building skills, researching industry business models Uncovered growth opportunities through analysis, developing actions plans and presenting the financial impact of card acceptance while leveraging American Express assets to assist in merchants business growthIncreased market share and American Express charge volume through proactive programs targeted at C-level executives (CFO, CMO, CIO, Treasurer, Controller)Developed and implemented national Cardmember marketing programs to drive new business to merchants while positively impacting American Express ROIMentored colleagues as industry expert for B2B deliverables

Managed a portfolio of 125 large regional retail, mail order and restaurant accounts in Illinois and Wisconsin. Successfully increased portfolio charge volume Developed and implemented national and local marketing programsSelected by management as key technical contact in Chicago District by New York headquarters to test, train colleagues and implement with merchants, new credit card processing equipment Recognized as American Express Service Establishment Excellence Winner in 2002100% account retention 1992-2006Recognized with the 1994 Most Valuable Contributor Award in the Chicago DistrictRecognized as Top Account Executive Performer in 1995Sold in credit card acceptance to Chicago Districts most difficult key targets

Managed a portfolio of 500 multi industry merchant accounts as well as responsible to merchant acquisition in, Illinois, Wisconsin and Iowa.Successfully increased portfolio charge volume all three yearsDeveloped and implemented national and local marketing programsManaged operational opportunities/issues for all 500+ accounts.Hired, trained, and managed two independent sales contractors

Education record

Activities and Societies: Founding Member of Lambda Chi Alpha Fraternity Phi -Omicron 4

B.A., Sociology/Criminal Justice

Activities and Societies: Founding Member of Lambda Chi Alpha Fraternity