Michael Wooten Email & Phone Number

Beaverton, Oregon, United States

Hillsboro, Oregon, United States

Experienced Escalations Representative skilled in researching and resolving escalated inquiries and complaints related to credit cards, credit exceptions, applications, claims, files, and online transactions. Conducts investigative steps to identify issues, researches product information, and processes complex or corrective transactions online. Handles.

Hillsboro Oregon

Sustained positive relationships and worked directly with customers to provide them several options to avoid financial instability.Maintained up-to-date knowledge and interpretation of policies and procedures, legal requirements, and government reporting regulation to management, employees, and customers.

Hillsboro, Oregon

This role involves conducting expansive investigative research and analysis concerning regulatory inquiries, filings, and actions, adverse high profile matters potentially posing financial crime, regulatory or reputational risk.Process complex high-dollar cases ($5,000+) with multiple frauds, non-fraud or transaction types.

Hillsboro, Oregon

This role involves conducting expansive investigative research and analysis concerning regulatory inquiries, filings, and actions, adverse high profile matters potentially posing financial crime, regulatory or reputational risk.

Hillsboro, Oregon

Serves as an intermediary between parties to resolve disputed matters, negotiates and enacts settlements accordingly. Conducting intake to determine the appropriate course of action. Conducting investigative steps to fully identify the issues.

Beaverton, Oregon

Helped cardholder understand their bills such as Terms, Interest, and Balances. My role is to help the cardholder understand fraud prevention on their credit card. Offer to initiate a dispute when a customer does not agree with a pending or posted transaction.

Tigard, Oregon

Responsible for upselling the Apple Protection Plan. Helped collect customer payment for service calls. Responsible for billing support from the app store.

Las Vegas, Nevada Area

• Technical Support Specialist
• Responsible for assisting the customers with technical issues via email, social media, and telephone
• Responsible for walking the customer through troubleshooting and navigating UPS products such as Worldship, I-ship, Campus-ship and Quantum View Manage.
• Displayed courtesy and great interpersonal skills with all customer interactions by listening to what the customer has to say, so, I can accurately identify their needs and help them find solutions.
• Responsible for mentoring and training new employees by explaining protocols clearly and efficiently. I also was responsible for doing recurrent training and quality reviews with current employees in helping them.
• Responsible for helping the customers with tracking shipments and sending UPS drivers for pickups.

El Segundo, CA

• Parent Care Representative
• Responsible for assisting customers with technical issues via email, social media, and telephone.
• Responsible for showing and explaining to parents on how to keep their children safe online. Worked closely and efficiently with parents and non-parents to remove underage children from the social media site and ensure.

Las Vegas, NV

• Supply Chain Solutions Post Sales Logistics Customer Service Representative
• Responsible for taking incoming calls, handle electronic data interchange (EDI) orders, Email and instant messages from Warehouse customers to deliver goods from warehouse inventory to Post- Sales end customer sites.
• Helped customers with technical issues via email, social media, and telephone.
• Trained staff on how to improve customer interactions.
• Addressed customer service inquiries in a timely and accurate fashion.
• Provided real-time support to everyday users of ups.com

Las Vegas, Nevada Area

• Helped customers with technical issues via email, social media, and telephone.
• Trained staff on how to improve customer interactions.
• Addressed customer service inquiries in a timely and accurate fashion.
• Provided real-time support to everyday users of ups.com
• To resolve complaints and answer inquiries..

Las Vegas, Nevada Area

• Directv Technical Support Representative
• Responsible for assisting customers with technical issues with their Directv equipment.
• Responsible for helping customers with billing and customer service inquiry, such as ordering and setting up services, upgrading and upselling products.
• Responsible for dispatching technicians on service calls or installations. Sony PlayStation Portable (PSP) System Technical Support Representative
• Responsible for assisting customers with technical issues with their Sony PlayStation Portable (PSP) system equipment by doing troubleshooting.
• Responsible for having the customers send equipment back to the service center for repairs and checking on status of the repair on the behalf of the customer.

Bachelor Of Science - Bs, Liberal Arts And Sciences/Liberal Studies

Social Media Marketing University Certificate, Business, Management, Marketing, And Related Support Services

• Google technical ads • Keyword research • A/B Testing and Digital marketing analytics • Campaigns and ad groups • Social Media and.

Pathway Connect Certificate, General Studies

• Online teamwork & collaboration • Leadership & time management • Decision making & problem-solving • Mathematical reasoning • Effective.

Communication, Journalism, And Related Programs