Michael W Stewart Email & Phone Number

Remote

• Provide Project Management and Systems Integration services for clients in Electronic Tolling industry.
• Provide technical direction and oversee daily activities of development and QA/QC teams to ensure timeliness and quality of project deliverables.
• Perform quality assurance/quality control and conduct user acceptance testing.
• Support and strengthen customer relations through regular project meetings with clients.
• Technical manager for back-office software integration projects.
• Conduct weekly status meetings to management staff and major stakeholders.

American Fork, UT

• Ensure the successful deployment of products and transitioning of customers to support team.
• Manage daily operations of call center and customer support staff.
• Provide ongoing training for support staff
• Liaison between customers and development teams.
• Developed and maintain call center operational strategies through needs assessments, performance reviews, capacity planning, and cost/benefit analyses;
• Maintain and improve call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and.

Murrieta, CA

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Riverside / San Diego

Provide full-service technology consulting to small and medium-sized businesses, including network and systems administration, systems integration, security, PC troubleshooting and repair, server administration, maintenance, remote monitoring/support, technology assessments and improvements, and user training.

Greater San Diego Area

• Provided project management and technical advisory services to clients in the tolling and transportation industries, including; All Electronic Tolling, Managed Lanes, Open Road Tolling, and Parking Management Control.
• Supervise and coordinate project activities.
• Manage the project budget, schedule, scope and resources.
• Effectively communicate with all project stakeholders.
• Conduct regular project meetings with internal teams and external stakeholders.
• Prepare regular project status reports

• (Formerly Northern Lakes Data Corp) Providing I.T. Consulting, Project Management, and Systems Integration services for clients in various industries. Project management provided for primary client in tolling industry.
• Project manager for back-office software (VB/SQL) integration projects.
• Project manager for on-going support, maintenance and system enhancements.
• SQL DBA Support for High Volume Real-time Transaction Processing Enterprise Application.
• Technical documentation for detailed design documents and customer software user manuals.
• System administration, network, and help desk support for software development center.

• Providing I.T. Consulting, Project Management, and Systems Integration services for clients in various industries. Project management provided for primary client in tolling industry for integrating and supporting.
• Project manager for back-office software (VB/SQL) integration projects.
• Project manager for on-going support, maintenance and system enhancements.
• SQL DBA Support for High Volume Real-time Transaction Processing Enterprise Application.
• Technical documentation for detailed design documents and customer software user manuals.
• System administration, network, and help desk support for software development center.