Michael W. Stewart Email & Phone Number

United States

Frederick, Maryland, United States

• Analyzes desktop user needs, designs and develops solutions in response.• Assists with maintaining and testing images for PC’s and Laptops.• Assists with acquisition of desktop hardware, spare parts, upgrades, etc.• Manages inventory of desktop equipment including provisioning of new equipment, distribution of equipment to employees, tracking inventory, and recovering equipment from employees.• Performs on-site services at remote locations as required (travel up to 25% annually.)• Provides direct end-user support, electronically or in person.• Utilizes the Service Desk system to track, resolve and document issues in a timely and effective manner in accordance to SLA.• Administration of key IT systems related to end user computing (user management, security, systems management, etc.)• Performs root-cause analysis, develops checklists for typical problems and recommends procedures and controls for problem prevention.

Responsible for providing onsite response to all inquiries concerning the system software , hardware and performance of office equipment including copiers, Network printers,scanners, fax machines and phone system, and computer workstations. Hands on local area Network infrastructure with focus on workstation deployment, moves, and new additions. Provides excellent Customer Service to RHM Employees and customers by maximizing Roberts Home Medical resources and capabilities to support and achieve the company's growth and financial goals.

Responsible for key portions of customer supply chain management for 450 telecommunication customers including license provisioning, distribution and recovery and inventory tracking.Liaison between licensing, project management and engineering team to ensure effective customer support.Maintained centralized license reporting system.Installation and configuration of operating systems and software to customer specifications.

Education record

High School Diploma, General Studies