MY Property Repair specializes in well-crafted kitchen, bathroom, floor, walls and other aesthetic improvements.

Initiate, implement, and enforce policies and procedures, as well as streamline effective billing processes across multiple markets. Drive team in meeting monthly objectives, strategically plan billing programs, and improve process efficiencies resulting in problem resolution. Key Accomplishments:● Fulfill effective service calls and regularly motivate team to accomplish a Customer Administration leading on-time billing rate of 94% in 2014.● Execute strategic customer relation programs leading to increasing customer satisfaction by 45% yearly and decreasing customer resolution tickets.● Reduced annual overtime hours by 47% in first year while achieving all KPI's.● Co-Leader on national Customer Administration Project by acting as liaison to the VP of Customer Administration coordinating with Company's executive departments throughout the US, resulting in a reduction of errors in billing by initiating new policies, training modules, and creating greater accountability.

Provided effective and innovative leadership by active involvement in all programs and services, developing a broad and deep knowledge of all programs. Identified opportunities to build relationships, leverage cross-program strengths, and to address organizational challenges. Regularly provided programmatic leadership and input for all strategic plan implementation processes with board of directors and staff, while also coaching program directors as they implemented strategic plans and transition program operations. Key Accomplishments:● Orchestrated the merger acquisition of 2 separate corporations into one brand identity. Supervised 5000SF expansion of a new flagship store independently.● Acted as chief liaison between United Airlines procurement and Company while authoring, designing and executing a successful Request For Proposal and the launching of 3 new kennel operations within Chicago O'Hare, Houston, and Newark Liberty International airports for United Airlines PetSafe program.● Created and trained staff on new mission statements, protocols, compensation plans, job descriptions, pricing, marketing materials, and sales training.● Researched industry relevant market trends leading to running a revenue building marketing campaign and creating marketing materials, including website, sales materials, flyers, sell sheets, and mass email marketing to clients.● Created employee incentive and recognition programs reducing turnover and increasing productivity.● Oversaw all sales activities and marketing for Company. Was the Salesforce Administrator for Company.

Responsibilities included generating and servicing membership sales for individuals and corporate accounts for one of the finest, most profitable luxury health and fitness clubs in the world.

Created accurate and aggressive long and short-range financial objectives consistent with the Company's mission statement. Prepared financial reports for executive team that clearly explained operational effectiveness, trends and variances. Established and cultivated a proactive human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.• Increased membership sales by 68 percent over two years, private training sales by 42 percent.• Increased 1st quarter revenue over $1 million dollars year over year in FY2005.• Drastically improved facility maintenance protocols and cleanliness standards. • Improved employee retention through recognition and incentive programs.

Responsible for all operations, budgets, and performance of luxury club with 300+ employees and 8,500 members.

Initiated leadership programs for all General Managers for Orange County Spectrum Club locations, strategically planned annual financial planning and succession planning for Board of Directors, communicated monthly objectives to achieve monthly, quarterly and annual KPI performance.