Michael Zaitsev Email & Phone Number

San Francisco Bay Area

• Participate and lead numerous projects for Wells Fargo CTI team• Perform functional, integration, regression, UAT support and performance testing of Wells Fargo Routing Strategies for Call Center using Genesys applications and solutions.• Develop requirements, test planes, test scripts, test procedures, open and manage defects using HP Quality Center• Perform defect root cause analysis and make related process improvements• Perform complex analysis of business requirements and system specifications • Analyze UNIX logs received through PuTTY client for root cause analyses of discovered problems and defects

San Francisco

• Perform functional, integration, regression and performance testing of CPF tools - company’s SAAS software product for users and customers, test high traffic company’s WEB site• Participate in project of merging company’s SAAS product with DocuSign product• Perform Backend testing of company’s database using MySQL tool• Use TestLink tool for creation and managing test cases, test suites, test planes• Create and file bugs through Pivotal Tracker bug reporting system• Work in highly Agile environment with 2 weeks development sprints, participate in daily Scrub meetings

Walnut Creek, Ca

• Testing and certification of Android mobile devices for international provider.• Work closely with developers and engineers to provide clear picture about different facets of mobile devices. • Configure devices according to very strict specifications, download applications following application procedures, run wide specter of manual and automation test cases, including benchmark, performance and power tests. • Analyze results, determine problems and report them to project development team.

San Francisco Bay Area

• Build the next release of Adobe client-side runtime technology• Perform analysis and Black Box/Automated testing of Adobe Flash Player and Adobe AIR on numerous Android OS platforms including 3.x Honeycomb, 4.0.x Ice Cream Sandwich, 4.2 JellyBean on wide array of mobile devices and prototypes such as Motorola XOOM, Nexus S, Nexus 7, Sony Xperia. • Executing Fully Automated, Semi Automated and Manual Tests Suites using Adobe Device Certification Test Suites (DCTS) on Flash Player runtime on devices running Android platform.• Using SDK, ADB, DDMS for running test suits on Android devices

San Francisco, Ca

• Perform analysis and Black Box/Automated testing of Flash Player on Google Chrome OS• Work on Cross browser testing: FireFox, Internet Explorer, Safari, Google Chrome• Use Watson and Jira for submitting and tracking bugs• Actively participate in the Weekly Meetings• Define the regression and performance automation strategy for Adobe’s new Software • Help to define test procedures and standards for a central embedded UI component.

• Performed analysis and testing of Call Center Technology software, including, but not limited to Genesys Outbound Contact solution (OCServer, OCManager). • Reviewed product requirements and functional specifications to determine their testability and usability.• Developed test cases and test scenarios based on functional and business requirements for providing step-by-step testing strategy and achievement maximal effectiveness of testing.• Performed installation and configuration of Alcatel/Genesys CTI applications in multi platform environments - Windows/UNIX. • Performed functional, integration and regression tests of complex CTI Outbound solutions.• Derived test plans and test procedures from the requirements and specifications to optimize methods to be used to verify that the software meets the customer needs.• Participated in script development for automated test tools to improve testing effectiveness.

- Performed black box, grey box and performance testing of Call Center Technology software.- Responsible for QA testing of Call Concentrator Server, Stat Server, Interaction Concentrator Server - integral components of Genesys CTI Framework that collects detail interaction records and saves them into the database of customer choice.- Responsibilities included: reviews of product requirements and functional specifications, development and execution of test cases and test scenarios.- Performed installation and configuration (multi platform: Windows/UNIX) tests, functional, integration and regression tests. - Derived test plans and test procedures from the requirements and specifications. - Developed and used automated test tools.

Computer Software Engineering

Ms, Chemical Technology Engineering