Michael Zaitsev Email & Phone Number

London, Gb

London, Gb

Tel Aviv District, Israel

* Strategic Planning and Execution: Developing and implementing innovative strategies to drive revenue growth, enhance market position, and capitalize on emerging trends.* Go-to-Market (GTM) Strategy: Creating and executing effective GTM strategies to drive business expansion and increase market share.* Operational Excellence: Streamlining operations, optimizing processes, and maximizing efficiencies to reduce costs and improve performance.* Leadership and Development: Building and motivating high-performing Leadership teams, fostering a culture of continuous improvement, and providing professional development opportunities for the team of 4 Directors and 50 ICs.* Stakeholder Engagement: Building strong relationships with board members, clients, partners, and employees through effective communication and negotiation.*

Herzliya Area, Israel

» Lead world-class Customer Success team in their daily business managing and coaching them to evoke the best performance, quality, behavior, and collaboration standards» Drive and own Customer Success outcomes (satisfaction, renewal, expansion & upsell, product adoption)» Define and optimize the customer journey» Build a solid relationship with customers’ execs to drive success and growth» Top 100 Customer Success Strategist 2020

Netanya Area, Israel

• Managing an off-site team (12 people)• Assist with technical issues (tools functionality, tech questions)• Understand a vast technical system of interrelated processes. • Be involved in bug-hunting.• Reporting to higher management.• Enable team to work more efficiently through workflow improvements, automations, requirements documents and dev meetings with Tech teams.• Mitigation and root cause analysis of reported issues.• Developing and maintain customer support tools and app's.• Managing new processes integration dedicated to the client success and satisfaction.• Focal point for any Structured Data issues.• Management and support project life cycle.• Accompanying vendor team and processes enable project full potential.• Drive adoption of new technology and products.• Salesforce and JIRA admin.• Have and maintain in depth knowledge of our products and services.• Driven for customer success and satisfaction.

Israel

 Customer Service professional. Ensuring a positive customer experience by monitoring and reporting team performances. Expert at analyzing and solving complex of data problems SQL/PLSQL/Teradata. Business Intelligence – Designing, building and operating BI platforms using SiSense BI technology. Salesforce administrator/Developer. Manage a team of 23 agents (Bulgaria), conduct professional training's, performance evaluation and feedback sessions. Trigger, lead and supervise actions among operational teams to resolve cross-organizational issues

Nice Of Ness Behalf

* Oversee the day-to-day operation of computer networks including hardware/software support.* Manage day-to-day operation of networks and Exchange server.* Research and troubleshoot e-mail problems. Establish and maintain user e-mail accounts.

- Perform maintenance and support activities.- Pre Sale.

Ariel

As a research assitance i was at the top projects that KCG labrotaroy deal with,I manged few projects on wireless and internet discipline, and was profesor's Boaz Ben Moshe right hand.

Student job, Research position. Writing research products. High communication with all military departments. A high expression capability written and oral. Stripping analysis capability. High pressure can.

Strategy Execution, Certificate

* Identify and manage risks that could derail strategy execution * Empower employees through proprietary frameworks like the Job Design.

Business Strategy And Financial Performance, Certificate

Bachelor'S Degree Economics, Economics

Information Systems Analyst, Uml Approach, Diploma

Bi Developer, Sql Server 2008 R2 Business Intelligence And Panorama Necto

Activities and Societies: Debate team

Ba, Economics

Activities and Societies: Perache Volunterring S.O.S Animals