Michael Zininberg Email & Phone Number

Foster City, California, Us

Finance Lead for Tesorio and Netsuite Integration - Involved multiple teams across CoupaManage testing team and conducting User Acceptance Testing to ensure tool is working accurately and correctlyDeveloped and executed on training and enablement plan for the collections teamManage and support two direct reportsUse Salesforce and Netsuite to build custom reports and review metricsManage a portfolio of ~200 customers - Reduced over 90 days past due by over 15%

San Francisco, Ca, Us

Continually reduced outstanding AR provide increase in free cash flowEstablished and maintain relationships with internal and external customersProvided monthly collections forecast for managementWorked closely with Sales to resolve customer issues and get paymentCompleted work on Zuora Collect implementation and email automation projectManaged up to 6 people

San Francisco, California, Us

Lead global credit reviews and collections effortBuild and maintain relationships with new and existing customersResolved collections challenges with various internal departments

San Francisco, California, Us

Lead weekly collections meetings and develop strategies and goals to reduce outstanding AR balanceLead the credit process and help establish guidelines for credit policyAnalyzed the credit risk exposure for new and existing customers by reviewing internal history and external data to establish appropriate credit limits.Executed the complete credit review process within a 24-48 hour time frameWorked closely with internal and external customers to resolve complex problems and as a result, reduction is DSO and past due invoices

Analyzed existing and new customer financial information. Including international business opportunity analysisManaged $60M portfolioContributed in reducing past due balance by over 60% month over monthConsistently exceeded cash collections goals by 10% month over monthCreated cash forecast analysis reports for management on monthly basisAnalyzed the credit risk exposure for new and existing customers by reviewing internal history and external data to establish appropriate credit limits.Executed the complete credit review process within a 24-48 hour time frame.Worked closely with and communicate credit review results with internal team members worldwide.Monitored established customer credit limits and terms, including on-going risk assessments.Facilitated collections of Accounts Receivable: Running weekly A/R Aging reports, identify delinquent accounts, contact customers for payment arrangements, provide requested documentation and escalate to management as necessary.Communicated and followed up effectively with sales department and management regarding customer accounts on a timely basis and providing the highest level of customer service.

Redwood City, Ca, Us

Analyzed existing and new customer financial information. Including international business opportunity analysisKnowledgeable with 4A’s and IAB standardsManaged $40M portfolioProvided training on custom report building in NetsuiteContributed in reducing DSO from 100 days to 90Consistently exceeded cash collections goals by 15% month over monthCreated cash forecast analysis reports for management on monthly basisIdentified, defined and helped resolve over 10 root causes of cash collection issues

Fremont, Ca, Us

Team Lead for Corp Credit and Brazil Operations Analyzed existing and new customer financial information. Including international business opportunity analysis.Researched and reconciled cash applications for international operations on a daily basisReconciled international accounts receivable reports on a monthly basisManaged $120M portfolioContributed to quarter end close processAnalyzed customer D&B reports, and Credit Risk monitor reports for financial statements and credit reference to establishappropriate credit lines

Jersey City, Nj, Us

Managed a $10M portfolioResearched and resolved past due credit and collections issuesMaintained dialogue with members of the sales, operations, and management team to resolve customer issuesProvided updated aging reports via Great Plains software on a weekly basis to managementPrepared weekly and monthly metric reporting to management. Reports include aging analysis, bad debt reserve, revenue recognition and bad debt write-offsResearched and reconciled misapplied cash applications and debit memos.Contributed to month end close processAssisted with quarterly and year end audits.Reduced past due aging by 10%Analyzed customer D&B reports, financial statements and credit reference to establishappropriate credit linesConsistently exceeded cash collections goals on an average of 17% month over monthContributed in reducing company DSO from 73 to 48 daysAssisted in account and contact approvals in Salesforce

Fremont, Ca, Us

Managed and maintained positive working relationships with customers/clients worldwideActed as point of contact and liaison for addressing and resolving complaints, disputes and other issues involving customers/clientsReviewed various customer contracts that included Service Level Agreements to determine if whether we were in compliance with contract terms and conditionsRegularly managed multiple and competing priorities from internal and external customers while meeting all deadlinesCreated and delivered quarterly presentations to teammates describing their performance against established benchmarks and pointed out specific opportunities for improvementAchieved goals in a fast-paced environment. Frequently handled requests from foreign customers, or Seagate regional offices worldwide which shortening the timeline for what was considered timely responses Operated effectively in an environment in which cross functional teamwork with global internal and external customers (clients) was a critical success factorUsed Acrobat, Word and Excel daily Taught an Excel class training on a monthly basis to co-workersUsed sound judgment to manage high risk accounts

Researched and resolved past due credit and collections issues worth $9M/yrResearched and resolved over 10 debit memos dailyCreated aging reports via QAD software on a weekly basisInterfaced with other departments to verify that all research was done on deductions

Setup network connection, e-mail, phone and voice mail for new employeesInstalled and configured operating system and other softwareMaintained employees' computers in proper working conditionBuilt computers for quality testing of new memory productsInstalled new hardware devicesWrote reports about problems encountered during system maintenance