Alberth Alvarez Email & Phone Number

Bilingual Technical Support Leader with over 5 years of experience in the Tech Support industry. I have Expertise Leading and developing teams of over 30 members in the technical support area and my results are represented in the successes, growth/development, goals achievements and sustainable results of each team I have led.My experience as a Support Engineer gave me the chance to fully develop my soft and technical skills since I was key to help customers to fix their technical issues, but it also helped me to fully understand the different roles of a team, which allowed me to provide constructive feedback, coaching and to develop empathy within my team.Some of my achievements in the last few years are:- Positively influencing team members which allowed them to have values and sense of ownership by developing, managing and training my team members for different work and life related situations.- creating strong relationships by achieving smooth communication with internal/external customers and team members; ensuring we understand their needs, resolve issues and exceed expectations.- Efficiently manage time and coordinate logistics of schedules, meetings and many more initiatives.- Have strong written and verbal and non verbal communication skills; addressing people and situations in a very clear, professional and constructive way.- Great ability to manage and handle different escalations and provide support to anyone on any related queries.- Being vigilant and manage the team's performance overall, business wise and people growth wise, by monitoring metrics and trends based on results obtained.- Strengthening my ability to read and interpret data, improve my analytical skills to properly identify trends and be able to contribute and build action plans for improvement as well as provide suggestions for business success/goals accomplishments.- Inspiring others to succeed and use any personal or workwise challenges as boosters to be themselves best version on each area and prioritizing their well-being; caring about them so they simultaneously care about our company goals and customers.