Jacob Richards Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

- Respond to active leads by creating sales proposals through custom presentations or via Cvent within 24 hours - Create and update group bookings in salesforce, including blocking space, updating room blocks, and inputting contract information- Assist in generating and editing contracts for tentative clients confirming negotiated pricing and terms to finalize group bookings worth anywhere from $30,000 to $700,000 in revenue

Boston, Massachusetts, United States

- Prepared all required reports such as weekly payroll, and daily employee schedules in a timely manner- Attended daily meetings and maintained up to date records of all banquet events orders, communicating changes to all necessary food and beverage departments to ensure the successful execution of events

Boston, Massachusetts, United States

- Managed team of 30+ associates in Front Office departments of Guest Services, Concierge, Bellmen, and Doormen - Resolved all guest inquiries and concerns quickly, courteously, and professionally to total guest satisfaction - Ensured all Front Office payroll costs and other expenses were properly monitored and controlled in accordance with property budgets and provided monthly updates - Oversaw onboarding and training of new associates

Boston, Massachusetts, United States

- Developed a thorough understanding of all front desk procedures to include check-in/check-out, cash handling, folio adjustments, payment procedures, room blocking, guest engagement and satisfaction, and usage of all systems and equipment related to front office operations. - Scheduled meetings with multiple department leaders to gain competency in all hotel department roles and completed monthly progress reports with the corporate office to complete the program.