Michael Chafe Email & Phone Number

Sofia, Bg

Sofia, Bg

Sofia, Bulgaria

In the shared role of Business Travel Consultant and Subject-Matter Expert, I have various responsibilities. As a Business Travel Consultant, I assist corporate clients with their business travel itineraries, such as with the creation and modification of online and offline bookings, and providing clients with advice, solutions and recommendations to optimize their experiences. I also communicate with vendors and suppliers regarding our corporate clients’ bookings to ensure seamless business travel experiences.As a Subject-Matter Expert, I assist other Travel Consultants and other staff with their queries and inquiries regarding internal policies of the client and external policies of vendors and suppliers, and with tools such as Amadeus GDS. I also moderate processed bookings in Amadeus GDS to ensure compliance internal policies of the client and external policies of vendors and suppliers, as well as mentoring and coaching other travel consultants when needed. I manage Amadeus Queues and inform agents of pushbacks from ticketing and airlines.

Sofia, Bulgaria

Sofia, Bulgaria

As a Business Travel Consultant, I have assisted corporate clients with their business travel itineraries, such as with the creation and modification of online and offline bookings, and provided clients with advice, solutions and recommendations to optimize their experiences. I also communicated with vendors and suppliers regarding our corporate clients’ bookings to ensure seamless business travel experiences. I have also conducted pre-process training for a group of new Travel Consultants and introduced them to the intricacies of Business Travel and tools such as Amadeus GDS.