Duties: 🔹 Transition and launch of ongoing multidisciplinary operations for south Europe (Spain/Portugal/Italy);🔹 Holistically prepared the Insourcing Strategy (time/resources/success criteria) for all EU operations;🔹 Designed and implemented the South European KPI based performance management framework (target->result->problem) being the base for Ops strategy execution🔹 Transitioned and consolidated the new structure under the one roof;🔹 Managed budgets (forecasting & execution of operational plan);🔹 Automated and optimized processes.Achievements:🏆 Designed and implemented the Performance management framework consisting in:◾️ Business relationship definition between front and back office teams;◾️ Communication;◾️ KPI's definition incl. method of measurement;◾️ Problem management framework;◾️ Functional Knowledge management framework (Country Specific functional training & certification, Knowledge base enrichment);◾️ YoY productivity overdelivery;🏆 Implemented (globally for all the regions) the Salesforce based Service execution model securing:◾️ Turnaround time reduction @ CA. 50%;◾️ Process simplification;◾️ Clarity of execution ownership;◾️ Solid foundations for automation;🏆 Set the vertical startup of a WFH model for 200+ teams;🏆 Renegotiated and redefined the contract between the Company and its Service provider to enable optimization benefit share.

Main duties:🔹 Managed the vendor help desk account for Caterpillar;🔹 Managed GDSN account for Duracell;🔹 Cocreated MDM Center of Excellence;🔹 Actively participated in ABSL conference building the visibility of Infosys;🔹 Responsible for Business development within the domain (managing RFP's coming from the potential clients or submitted from headquarters);🔹 Held responsibility for the Master Data related projects for external clients.Achievements: 🏆  Transformed the knowledge management approach within the domain.

Main duties:🔹 Accountable for the Service Level and Business Health for NA and LATAM Regions;🔹 Implemented the WEP Suggestion System in entire Infosys (2300+ organization);🔹 Implemented change management process;🔹 Co-created and implemented the Joint Business Plan between the cooperating parties; 🔹 Introduced the Lean Manufacturing Foundations within managed area;🔹 Ensured smooth operations and improved KPI levels set by customer;🔹 Delivered KPI's for the regions set by employer (e.i. attrition, gross margin growth, business development, productivity increase);🔹 Built and maintained highest level standards of the client service.Achievements:🏆 Successful delivery (proven with KPI) of all contractual obligations & commitments resulting from joint business plans (TCO/Quality/Time to market/Revenue);🏆 Implemented the Incident Management to NA & LATAM region;🏆 Implemented the Waste Elimination Program (Suggestion System): ◾️ Internally for account bringing ca. 5% of hard saving on annual basis; ◾️ Further rollout of WEP to entire organization in Poland;🏆 Led the Lean Management program within a managed sector: ◾️ 10% productivity gain over 12 months in the form of substantial savings with simultaneous revenue;🏆 Gained Duracell as a client and managed all the Global GDSN operations for it.

Main duties:🔹Responsible for Master Data maintenance operations (5 domains) for the client;🔹 Established and maintained close professional relationships with customer representatives; 🔹 Supervised the transition and consolidation of all US processes & services delivered from India in Łódź; 🔹Transition planning (timing/duration/success criteria/resources/recruitment);🔹 Led and developed the work standard of over 30 specialists (direct subordinates);🔹 Supported team members in bottom up initiatives and improvement projects;🔹 Reduced effort, accelerated delivery and simultaneously improved quality of constancy reacted to the situation and needs and implemented optimizations;🔹 Oversaw process changes implementation;🔹 In charge of regular performance reporting. Achievements:🏆 ZERO attrition for 2 consecutive years in BPO industry;🏆 Built true partnership with the client that resulted in growth from 16 to 58 people;🏆 Implemented numerous process transformation projects bringing the business value to the client.

Main duties:🔹 Delivered against committed targets (contractual and internal);🔹 Oversaw transition and regular operations (5 different processes from India, US and Canada to Poland); 🔹 Managed and developed work of the direct subordinates (16 specialists);🔹 Recruited new team members and provided onboard; 🔹 Reduced effort, accelerated delivery and simultaneously improved quality of constancy reacted to the situation and needs and implemented optimizations;🔹 Established and maintained close professional relationships with customer representatives; 🔹 Prepared and provisioned comprehensive reports to direct supervisors and clients;🔹 Developed and delivered departmental-wide training programs.

Main duties:🔹 Designed Continuous Improvement programs, provided staff trainings and program governance;🔹 Provided training sessions of Kaizen methodology; 🔹 Implemented 5S system and a concept of the visual factory;🔹 Coordinated optimization projects' execution and implemented the suggestion system;🔹 Accounted for technical and functional trainings for home factory (planning, budgeting, organization and execution);🔹 Involved in the New factory setup; 🔹 Assisted as an interpreter during strategic meetings/NPD trials/Making, Packing and primary machinery trainings and commencements;🔹 Participated as trainer in SAP implementation project.Achievements:🏆 Awared on the JTI Continuous Improvement Conference in Geneva;🏆 Maker conversion cycle time reduction - 50%.