Michal Gawronski-Kot Email & Phone Number

Basildon, Gb

London, England, United Kingdom

● Implemented and managed Mac MDM solution (JAMF).● Implemented and managed EDR solution (Crowdstrike).● Provided end-to-end IT support in a demanding, open-source developer environment (incl. C-suite users).● Responded and managed security incidents, written postmortem documentation.● Managed 3rd party service providers (software, cloud and hardware vendors).● Patch management, monitoring and remediating for emerging threats.● Modeled threats for end user devices and services.● Closely worked with Security Culture team to provide necessary security trainings to all the userbase.● Managed identities and RBAC in Google Workspace.● Managed company IT assets (asset management).

Paris, Île-De-France, France

● Worked independently on planning, configuration, packaging, and deployment of IT security tools within circa. 80 sub-entities around the world.● Fine-tuned and kept updated EDR rules for each of the sub-entities to avoid any impact on the business, but fight emerging threats at the same time.● Liaised with the local technical teams on troubleshooting of any issues encountered with the IT security tools.

London, England, United Kingdom

● Training and coaching EUS team to resolve technical issues efficiently and to provide pristine customer service. ● Handing over all the technical knowledge about infrastructure and systems used in the Creative Media department, and writing documentation. ● Coordinating IT projects (render farm replacement, SS21 runway show).● Working on the transformation of IT support model, providing IT managers with advice about the future of IT support in Burberry.

London, United Kingdom

● Lead a team of three specialized IT engineers, which was consistently achieving excellent client feedback.● Dealt with escalations, high-level queries, and major incidents.● SME for multiple technologies and IT services used in Creative Media department (media storage solutions, linux workstations, render farms)● Managed projects for new infrastructure deployments and business-critical events.● Coordinated work of multiple teams to resolve issues in a timely manner.● Participated in Disaster Recovery plans and testing over two data centres.● Managed regular SAN backups and file retrieval (Amazon S3 Glacier)

London, United Kingdom

● Provided a dedicated, end-to-end (2nd and 3rd line) IT technical support for the Creative Media department (incl. C- suite users) with over 200 Mac computers working predominantly on Adobe software stack.● Maintained a SAN storage solution based on StorNext and Brocade equipment, Linux-based DaVinci colour grading system, render farm (Deadline, V-Ray, 3ds Max stack), and many other IT systems (networking, ESXi virtualization, etc).● Built IT infrastructure and provided IT support during high-profile events like off-site fashion shows.● Supported and built VR and AR systems used to provide Virtual Reality experiences to our customers.● Liaised with different teams (Asset Management, Project Managers) to build and deliver new IT systems for the Creative Media department.● Managed users and computers in Active Directory, configured Group Policy Objects, deployed software via SCCM.

London, United Kingdom

● Specializing in Mac and Linux platforms.● Working for clients (mainly freelancers) from media and entertainment industries.

Kraków Area, Poland

Master Of Laws (Ll.M.), Law

Technican, Computer And Information Sciences, General