- Provide technical support to clients in an efficient and accurate manner, in-person or remotely.- Research and identify solutions to software and hardware issues for clients (90% Mac, 10% Windows).- Track computer system issues through to resolution, within agreed time limits.- Diagnose and troubleshoot technical issues, including account setup and network configuration- Talk clients through a series of actions via phone, email, intercom messaging platform or face‑to‑face until their technical issue is resolved.- Onboard and off‑board users as and when requested by client companies.- Manage user accounts and company configurations via Google Workspace, Microsoft 365 and JAMF- Escalate unresolved issues to appropriate Senior Support Engineers or Client Advocates- Recover lost and corrupt file from saved both locally and remotely from Synology server.- Set up and configure wireless access points and maintained client connectivity.- Provide support for desktop software products: MacOS, Microsoft Windows, Google Workspace, Adobe, etc.

Providing IT support for Pinterest through LeftBrain.- Maintained the IT helpdesk and resolving tickets for users (logging, tracking and closing tickets using Zendesk)- Be a point of escalation for the Service Desk. Attempting to fix support requests and assigning tickets to the correct department. - Constant communication with key stakeholders to ensure alignment.- Performed morning checks. Ensuring AV component in the meeting rooms are in working order.Identified the hardware needs of the office.- Presented IT issues and resolutions to non-technical stakeholders.

- Assisted new owners get started and current ones get quick, efficient support — developing strong, positive relationships with the company. - Quickly assessed customer’s situation and provided a suitable solutions. Sometimes took care of customers with advice or a solution on the spot.- Escalated issues to next level of support when needed.- Provided personal training for new customers, helping them acquire the basic skills they need to get started on any of the company’s applications. Helping the company maintain strong relationships with customer. - Maintained excellent time management skills and be able make decisions quickly. - Maintained composure and customer focus while troubleshooting, solving issues and reassuring customers when delivering product diagnoses and potential solutions.

- Ensured products take the final step in the supply chain: getting into customers' hands.- Assisted in looking after the store's entire inventory — products, parts, tools, supplies and everything else. - Ensured that the support, knowledge and resources required are in place to maintain product availability, complete inventory tasks and keep the stockroom organised as new products arrive.