- Technical management of Video On Demand content for TVOD/SVOD/Catch Up TV/Reply TV/OTT- Responsible for content workflow and validation, asset management, end-to-end quality assurance and successful delivery of all video products (including advertisements).- Catalogue maintenance across the platform and proactive content editorial changes.- Operational responsibility for all linear channels, ad insertion, remote recordings and program guide.- Responsible for linear channels… Show more - Technical management of Video On Demand content for TVOD/SVOD/Catch Up TV/Reply TV/OTT- Responsible for content workflow and validation, asset management, end-to-end quality assurance and successful delivery of all video products (including advertisements).- Catalogue maintenance across the platform and proactive content editorial changes.- Operational responsibility for all linear channels, ad insertion, remote recordings and program guide.- Responsible for linear channels scheduling and TV channel changes.- Work closely with content vendors and TV providers to ensure high quality delivery on time. Show less

- Investigating, diagnosing and resolving problems for residential and business customers across the network (including DTV, VOD, VoIP and Broadband).- Liaise with external service providers for business requirements.- Identifying network degradations (SDMH).- Network incident management.

- Advanced technical support for Call Centre, Field Technicians and Customer Complaints.- Responsible for monitoring DTV, VOD, VoIP and BB platforms.- Analysing and reporting faults to the engineering groups.

- Providing 1st and 2nd line technical support, answering support queries via phone & email.- Remote administration and management of customer premises equipment.

- Designing LANs and WANs networks- Communicating and negotiating with users, specialists, other staff and suppliers.- Analysing & developing key components using methodology prescribed techniques.

- Troubleshooting PC’s, laptops and mobile devices.- Providing 1st/2nd line support to customers.- Installation and support of telecommunication equipment.

- Providing IT Support on site- Fixing IT problems- Looking after equipment in the company- Arranging for replacements on faulty equipment