I am a manager. I build teams from the ground up. I am also able to manage teams that already have experience. I am well versed in budget execution, planning and forecasting. I rely on data and the people who provide it. Delegating responsibility to employees, fostering trust and measuring results. By providing our clients with the necessary resources and encouragement to make informed decisions, we ensure they receive the highest level of service and feel well-looked after. My areas of expertise include customer experience and satisfaction, as well as the voice of the customer. I provide consultancy services in the following areas: bonus systems, service processes, team building and the implementation of new products. I am particularly interested in lean management in processes with the highest level of customer service. I was an HR BP, I have HR experience, so I understand how important people are and know how to engage them.