• Business and technical analysis of after-sales processes related to subscription (in Poland and abroad)• Application development in the field of purchase of items and their marketing, invoicing processes, payment for items and document circulation• Organization of the effective use of the customer portal in the process of cooperation with the client• Management of Operations department, setting up strategic goals and objectives

• Managing the Operations department of the company - a dispersed team of specialists located on Central and Eastern European markets, responsible for the preparation, execution and administration of agreements for VOLVO group products financing and after-sales customer service• Monitoring the implementation of VOLVO group policies and VFS operational procedures in the daily work of the Operations department• Continuous improvement of business processes, process design for new products… Show more • Managing the Operations department of the company - a dispersed team of specialists located on Central and Eastern European markets, responsible for the preparation, execution and administration of agreements for VOLVO group products financing and after-sales customer service• Monitoring the implementation of VOLVO group policies and VFS operational procedures in the daily work of the Operations department• Continuous improvement of business processes, process design for new products of the company• Verification, approval and monitoring of the implementation of changes in the Contract Management System (as CMS Owner)• Active propagation of the so-called continuous improvement culture (as Continuous Improvement Champion) Show less

• Co-management of the implementation of a new contract management system for the EMEA region (Apollo Project) on the markets of Central and Eastern Europe• Running selected projects in accordance with the road map of the CE North region - incl. implementation of the VFS PL customer portal and upgrading the contract management system to a GDPR-compliant version

• Managing the Operations department of the company - a dispersed team of specialists working in ten countries of Central and Eastern Europe, responsible for the preparation, execution and administration of agreements for VOLVO group products financing and after-sales customer service• Creating local teams of the Operational department in newly opened companies in the region of Central and Eastern Europe• Monitoring the implementation of VOLVO group policies and VFS operational… Show more • Managing the Operations department of the company - a dispersed team of specialists working in ten countries of Central and Eastern Europe, responsible for the preparation, execution and administration of agreements for VOLVO group products financing and after-sales customer service• Creating local teams of the Operational department in newly opened companies in the region of Central and Eastern Europe• Monitoring the implementation of VOLVO group policies and VFS operational procedures in the daily work of the Operations department• Continuous improvement of business processes, process design for new products of the company Show less

• Managing the company's Credit department - a centralized team of specialists, located in the region's Service Center (VFS PL), responsible for credit assessment and approval of the financing transactions of VOLVO group products on ten Central and Eastern European markets• Monitoring of the implementation of VOLVO group policies and global VFS credit risk policies in the daily work of the Credit department

• Managing the Operations department of the company - a dispersed team of specialists working in several countries of Central and Eastern Europe, responsible for the preparation, execution and administration of agreements for VOLVO group products financing and after-sales customer service• Creating local teams of the Operational department in newly opened companies in the region of Central and Eastern Europe• Monitoring the implementation of VOLVO group policies and VFS operational… Show more • Managing the Operations department of the company - a dispersed team of specialists working in several countries of Central and Eastern Europe, responsible for the preparation, execution and administration of agreements for VOLVO group products financing and after-sales customer service• Creating local teams of the Operational department in newly opened companies in the region of Central and Eastern Europe• Monitoring the implementation of VOLVO group policies and VFS operational procedures in the daily work of the Operations department• Continuous improvement of business processes, process design for new products of the company Show less

• Managing the company's Business Support department - a team of specialists responsible for the preparation of credit applications, financing agreements and after-sales service for the clients of DLL group companies• Improving business processes, implementing changes to the Contract Management System (CMS)

• Managing the Contract Implementation team - a dispersed team of specialists, located at the headquarters and selected branches of the company, responsible for the verification, execution and administration of financing agreements and after-sales customer service• Creation and development of local teams of the Contract Implementation department in selected branches of the company• Participation in the project to implement of a new contract management system - member of the main project… Show more • Managing the Contract Implementation team - a dispersed team of specialists, located at the headquarters and selected branches of the company, responsible for the verification, execution and administration of financing agreements and after-sales customer service• Creation and development of local teams of the Contract Implementation department in selected branches of the company• Participation in the project to implement of a new contract management system - member of the main project team (subject matter expert) Show less