Michał Henczel Email & Phone Number

Bydgoszcz, Kujawsko-Pomorskie, Poland

Microsoft 365 Domain Architect•Design architecture solutions using Microsoft 365 products to meet business needs.•Plan and oversee the implementation of Microsoft 365 solutions.•Serve as an expert on Microsoft 365 products, including Office 365, Entra ID, Intune, Purview etc.•Ensure Microsoft 365 solutions meet security standards, implement DLP, information protection, and compliance features.•Design identity solutions with Entra ID, including SSO, MFA, and user identity management.•Architect solutions using Teams, SharePoint, and OneDrive, ensuring proper integration.•Implement messaging solutions with Exchange Online, configure mail flow, and EOP.•Set up MDM/MAM solutions using Intune for secure mobile device management.•Establish governance policies, create training materials, and best practices.•Monitor service health, performance, usage, and identify optimization opportunities.•Provide escalated support for Microsoft 365 issues, troubleshoot problems, and work with Microsoft support.•Conduct training sessions for IT staff and end-users, create and maintain documentation.•Architect solutions to integrate Microsoft 365 with on-premises systems.•Advise IT leadership and stakeholders on Microsoft 365 capabilities, roadmaps, and recommendations.Microsoft 365 Domain Architect•Lead and manage a team responsible for the digital workplace environment.•Manage relationships with vendors and service providers for digital workplace solutions.•Drive innovation within the digital workplace, seeking •Manage the budget for digital workplace initiatives, ensuring cost-effectiveness and resource optimization.

Gdańsk, Pomorskie, Poland

• Manage global server infrastructure • Install, configure and maintain Windows Server OS• Manage server monitoring systems• Ensure proper backup and disaster recovery for all servers• Manage the application for IT servicedesk • Manage antivirus management systems and servers security• Provide 2nd level support to group company IT staff• Manage server licences

Tczew, Pomorskie, Poland

• Acting as SPOC for TxP (ticketing tool) related queries• Gathering feedback and information from business users and IT support/development teams• Implementing changes and updates within the TxP (based on the feedback and information provided by stakeholders) • Creating and managing workflows based on the ITIL methodology

Bydgoszcz, Woj. Kujawsko-Pomorskie, Polska

• Provide level 2 technical support for: SharePoint (2010/2013) Office 365 Environment Citrix SocialCast Lotus Notes DB• Registering tickets for 3rd Level Support (ex. Microsoft Premier Support, VMWare, Kaltura)• Coordination/ escalation and follow-up with the 3rd level support• Build up a Knowledge Base of known applications and bug issues• Presenting performance reports during weekly service delivery meetings• Managing change requests • Access rights management

Bydgoszcz, Woj. Kujawsko-Pomorskie, Polska

• Designing personal development plans for team members• Analyzing daily, weekly and monthly KPI reports in order to maintain the service delivery at expected levels Acting as Single Point of Contact for Service Delivery Manager and Operations Manager• Delivering compiled reports to the management • Resource planning• Ensuring a friendly atmosphere in the team as well as managing interpersonal conflicts• Creation of improvement plans• Setting goals for the team and assessing to what extent they have been achieved• Creation of work instructions

Bydgoszcz, Woj. Kujawsko-Pomorskie, Polska

• 1st line technical support for English and German speaking customers • Assisting customers with resolving basic IT related issues