Support cloud solutions.Technologies: Azure, Azure Cosmos DB

Deployment and support of multi-cloud software. Deployment, configuration and troubleshooting of services for various environments and clients Supported technologies: AWS, Azure, Kubernetes, Jenkins

Working as part of support team for internal platform. Investigating and solving issues in the scope, supporting deployments.Used technologies: ServiceNow, JIRA, Unix, Azure

Support for Governance, Risk and Management IBM solution for internal and external Clients, cooperation with developers teams to deliver fixes and new featuresUsed technologies: Open Pages GRC, DB2, Oracle SQL, SalesForce, GitHub, Red Hat Enterprise Linux, IBM Cloud,

Ticket management for Data Management Channel, prioritizing and assigning incidents, access request coordination. Working closely with SRE Team to solve high priority issues.Used technologies: Service Now, Jira, Splunk, MS SQL, Power Bi, AWS, Snowflake

In main scope support for Windows-based server applications and services in minor scope for Red Hat Linux based applications.Finding solutions for issues in complex enviroment (multiple projects with different setup, which require checking logs, datebases, services and application configuration and other actions to find cause).Co-operation with other teams to fulfill required SLAChange management (ex. with Windows Server migration to newer version)Used technologies - ServiceNow, MS SQL, Windows Server, MS IIS, Zabbix, Oracle Linux, Alfresco, Apache HTTPD

End user support (user onboarding and offboarding, provision of hardware and softwawre)Co-operation Global Projects (OS migration - Windows 7 to Windows 10,, Active Directory migration)Support for VoIP service with co-operation with supplier, support for conference and meeting software (Webex, Skype) Project management (ex. clarifing local requirments for global project SCCM implementation)

End User Support (software and hardware issues, including printers, desktops and laptops repairs)Responsible for telecommunication services for corporate group in Poland (purchase of mobile and desk phones, cooperation with service providers) Project management related to existing structure (ex. phone platform replacement, ms navision interface implementation, implementation of new software for sales department)Supported technologies: MS Windows 10, MS Office 365, Skype for Business, MS Navision

IT Support (software and hardware issues, including printers, desktops and laptops repairs)Active Directory managmentG Suite administration, Confulence knowledge repository, Jira for ticket managementOnboarding/Offboarding in IT scope (preparing access and hardware)

Order, management and support for mobile phones.Ordering non standard IT equipment and licences.Provide support for conference roomsClose cooperation with internal departments - Finances , Procurment, Controling, HR and external supplieres .

Local IT Support (software/hardware installation such as laptops, mobile phones and desktops and configuration, problem troubleshooting)Active Directory Administration (creation, access management and removal of user account)LAN/WAN infrastructure supportPurchases of IT equipment in compliance with global standards Support of mobile devices managment on iOS and Windows Phone (Mobile Iron, MS Intune)Local support for teleconferences with cooperation with British Telecom and videoconferences (skype for business, polycom, go to webinar)

Second line support for technologies sush as ADSL, VDSL, IPTV, DTH, VOIP, FTTH and related. I find solutions for wide range of problems with use of team oriented attitude and available applications.

IT Support in leading polish telecommunication company.