• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. diffusing angry clients, as needed..• Utilizing software, databases, scripts, and tools appropriately.• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer… Show more • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. diffusing angry clients, as needed..• Utilizing software, databases, scripts, and tools appropriately.• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.• Taking part in training and other learning opportunities to expand knowledge of company and position.• Engaging active listening with callers, confirming or clarifying information July 2019-till October 2019 Technical on-loan Trainer at Xceed companyResponsibilities• Select appropriate training methods or activities • Use known education principles and stay up-to-date on new training methods and techniques• Gather feedback from trainees after each educational sessionNovember 2019-till Now Technical Support Representative at Xceed Business Team • Answering or making calls to VIP clients to learn about and address their needs, complaints, or other issues with products or services. Show less

• Checking plans, drawings and quantities for accuracy of calculations.• Skilled in testing, repairing, and maintaining electrical systems.• Overseeing and managing the site labour force Overseeing the selection and requisition of materials and plant.• Ensure the electrical work has Complied with the specifications, codes, standards and according to the shop drawings.• Planning the work and efficiently organizing the plant and site facilities in order to meet agreed… Show more • Checking plans, drawings and quantities for accuracy of calculations.• Skilled in testing, repairing, and maintaining electrical systems.• Overseeing and managing the site labour force Overseeing the selection and requisition of materials and plant.• Ensure the electrical work has Complied with the specifications, codes, standards and according to the shop drawings.• Planning the work and efficiently organizing the plant and site facilities in order to meet agreed deadline.• Write reports about work process and completion rate Show less

• Checking plans, drawings and quantities for accuracy of calculations.• Skilled in testing, repairing, and maintaining electrical systems.• Overseeing and managing the site labour force Overseeing the selection and requisition of materials and plant.• Ensure the electrical work has Complied with the specifications, codes, standards and according to the shop drawings.• Planning the work and efficiently organizing the plant and site facilities in order to meet agreed… Show more • Checking plans, drawings and quantities for accuracy of calculations.• Skilled in testing, repairing, and maintaining electrical systems.• Overseeing and managing the site labour force Overseeing the selection and requisition of materials and plant.• Ensure the electrical work has Complied with the specifications, codes, standards and according to the shop drawings.• Planning the work and efficiently organizing the plant and site facilities in order to meet agreed deadline.• Write reports about work process and completion rate Show less

• Visit potential customers for new business• Provide customers with quotations• Negotiate the terms of an agreement and close sales• Gather market and customer information and provide feedback on buying trends• Identify new markets and business opportunities• Record sales and send copies to the sales office• Review your own sales performance