Micheal Shaw work email
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Micheal Shaw personal email
Micheal Shaw phone numbers
I help people and solve problems. If I don’t know the answer, I find it. As a Technical Support and IT Professional, I remove obstacles from my customer's paths by using a balanced approach of technical prowess and soft skills. Using my customer focus and adaptability, I am able to personalize my support to guide my customers toward solutions rather than simply moving them out of the way to solve it for them. By applying my passion for learning and teaching, I can craft and deliver training content for complex technical concepts in an understandable language for both technical and non-technical people.Some of my specialities include: *Proven relationship-builder with unsurpassed interpersonal skills.*Positive performer consistently cited for a strong work ethic, effective solutions development, and an upbeat, positive attitude.*Able to remain goal-oriented in fast-paced environments while managing multiple responsibilities simultaneously.
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Director, It SupportMerge Oct 2024 - PresentChicago, Illinois, Us -
Associate Director, ItMerge Oct 2022 - Oct 2024Chicago, Illinois, Us
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Manager, It SupportMerge May 2021 - Oct 2022Chicago, Illinois, Us
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It Support SpecialistMerge Mar 2020 - May 2021Chicago, Illinois, Us
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It Support SpecialistThe Sandbox Agency Jun 2019 - Mar 2020Chicago, Il, Us -
Apple Channel Service Support - RetailApple Dec 2017 - May 2019Support Apple’s Retail Technicians via chat to troubleshoot technical issues with repair. Provide policy and procedure guidance to meet with company standards. Review repair part orders and hardware RTA’s for submission
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Specialty Operations Technical WriterApple Oct 2018 - Dec 2018Write, edit, and publish Operational Procedural articles for internal groupsCollaborate with Subject Matter Experts and process owners on procedures for articles
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Applecare Professional Applications AdvisorApple Jun 2015 - Nov 2017Provide technical phone support for Apple’s Professional Applications and iAppsEscalate through appropriate channels to report bug issues to engineeringAided in the Pro Apps Advisor Task Analysis for AppleCare Training Sept 2016Participated in the Pro Apps Exam Vetting Session March 2016
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Genius / Genius AdminApple Jul 2010 - Jun 2015- Genius Apple Certified Mac Technician (ACMT) and Apple Certified iOS Technician (ACIT)Engaged with customers to troubleshoot and diagnose their Apple devicesMentored and trained new technicians-Genius Admin Managed repair queue and maintain repair roomOrdered and organized service parts inventory and consumables
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Founder & Creative DirectorAlternative Cut Productions, Inc Jul 2008 - Dec 2017Assist clients in conceptualizing video projects to best suit the their needs and goals.Plan, organize, schedule and oversee video shoots.Videography and hiring of additional videographers to assist in video production.Plan, organize and oversee the post production process. Edit video footage to client specification, offering suggestions and to how best convey clients strategy, and implementing client feedback to complete video projects. Collaborating and managing other editors and motion graphics artists to complete clients visions. Day to day operations, budgeting, invoicing, sales, and client interaction. -
First Assistant EditorEasy To Assemble Jun 2009 - Sep 2009I was the assistant editor on a comedy web series sponsored by Ikea.Responsible for Logging and syncing footage, assisted with some editing, motion graphics implementation, followed the project through post production to final delivery.
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EditorSix14 Productions Jan 2007 - Oct 2008Editor of corporate videos, promotional videos, instructional videos. Managed projects from start to finish, collaborated with clients to achieve create their vision. Coordinated with motion graphics artist to finish projects. Managed an assistant editor.
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Editor / CameramanGround Pressure Mar 2008 - Sep 2008I edited and filmed a short Documentary about a world champion sumo wrestler / truck driver, who took on his biggest challenge in the 2008 LA marathon. Played at the 2009 Kansas City Film Festival and 2009 Topanga Film Festival.Audience Award winner at 2009 Topanga Film Festival.
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Part Time Staff, Post Production FacilityColumbia College Chicago Jan 2006 - Jun 2006Chicago, Il, UsOpened the post productions labs in the morning. Assisted students and teaching assistants with troubleshooting Avid and Final Cut Pro. Assisted with daily lab upkeep. Assisted Students and Faculty -
Teaching Assistant, Post Production FacilityColumbia College Chicago Jun 2005 - Jan 2006Chicago, Il, UsAssisted with daily lab upkeep, helped students with troubleshooting issue with Avid and Final Cut Pro. Assisted Students and Faculty.
Micheal Shaw Skills
Micheal Shaw Education Details
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Columbia College ChicagoPost Production -
University Of Central FloridaCreative Writing
Frequently Asked Questions about Micheal Shaw
What company does Micheal Shaw work for?
Micheal Shaw works for Merge
What is Micheal Shaw's role at the current company?
Micheal Shaw's current role is IT Support Manager.
What is Micheal Shaw's email address?
Micheal Shaw's email address is mi****@****cut.com
What is Micheal Shaw's direct phone number?
Micheal Shaw's direct phone number is +184750*****
What schools did Micheal Shaw attend?
Micheal Shaw attended Columbia College Chicago, University Of Central Florida.
What are some of Micheal Shaw's interests?
Micheal Shaw has interest in Home Brewing, Cooking, Reading, Photography, Music, Filmmaking, Travel, Wine.
What skills is Micheal Shaw known for?
Micheal Shaw has skills like Final Cut Pro, Video Production, Post Production, Film Production, Videography, Mac, Film, Os X, Video Editing, Adobe Creative Suite, Editing, Avid Media Composer.
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