Michael O’Dea Email & Phone Number

Dublin, County Dublin, Ireland

Provide timely, professional, and upbeat support to all customers who need it via live chat, screen share, e-mail, and phone. Enabling the company to continue to scale, while at the same time, maintain our existing high levels of customer satisfaction.- Provide upbeat and professional support to customers- Manage and expand our internal Knowledge Base and external Help Centre- Work closely with the Product Engineering Team to fix bugs and issues- Identify and qualify opportunities for upselling the product

Kilkenny, County Kilkenny, Ireland

• Perform reception and initial contact duties and support the Sports Partnership team in the delivery of a professional service.• Provide administrative support to the Sports Co-Ordinator, Community Sport Development Officer, Regional Communications Manager and Sports Inclusion Disability Officer.• Work alongside the CSDO and SIDO in the delivery of Community Sports Hub programmes for disadvantaged areas.• Perform the day-to-day processing of financial transactions including the processing of payroll.• Provide relevant information to individuals and groups and to ensure that good standards are maintained in all communications with the public.• Assist in the development and implementation of an annual communications plan. • Assist in the promotion of all KRSP programmes and activities using various forms of media including press releases, KRSP newsletter, website, social media, e-bulletins, texting, leaflets/brochures etc.• Work within the Sports Partnership team and support the administration of programmes/events identified by KRSP as key to the strategic development of sports and physical activity in Kilkenny.• Support and contribute to the preparation of annual operational plans for the delivery of the KRSP strategy.• Partake in reviews of the operational plan reporting on its effectiveness and impact.• Support the roll out of all KRSP activities including any Sport Ireland national programmes and mass participation events required.• Link in with members of Local Sports Partnerships around Ireland to ensure we work as a team to achieve our goal of getting Ireland active.

Arklow, County Wicklow, Ireland

Dublin, County Dublin, Ireland

• Provided support to the FAI Connect team in developing the FAI connect software.• Registering coaches & players to the FAI Connect software for record in the FAI database.• Making sure identities were correct and of sufficient quality.• Managing sensitive and confidential information about players, coaches and managers.• Collaborated with the FAI Connect team to ensure the software was easy to use and beneficial to all registered players and coaches in Irish football.

Dublin, County Dublin, Ireland

• FAI camps customer service – answering emails / managing the inbox.• Linking in with relevant FAI staff to ensure summer camps ran efficiently and effectively, providing a high-quality service to represent the FAI, being mindful of the camp, and the association’s reputation.• Ensuring all coaches and development officers create an inclusive and supportive environment for all participants at the camps.• Managing, planning and organizing specific equipment required for the camps i.e. DHL deliveries and camp gear.• Quality assurance – keeping registration of equipment and service schedule.• Decision making with FAI camps team.• Problem solving with camp issues on a daily basis.• Communicating and building relations with the FAI Grassroots department.• Experience using Salesforce with camp bookings for the duration of my contract.• Provided a clear communication pathway with all stakeholders to ensure the smooth facilitation of each camp.• Extended support to camp participants involved aiding with registration, managing attendance, and ensuring that participants received their camp kit ahead of the commencement of the program.

Ireland

• Collaborating with staff and clubs and society leaders/committees to facilitate the delivery and effective day to day management of clubs & societies.• Communicate with students, clubs and societies (focus groups) to provide information to the sports management team for future initiatives and service planning.• Planning, organizing and implementation of specific inclusion and participation initiatives that were embedded within sports clubs & societies for both students and staff members.• Management of social media platforms for sport in SETU - Instagram, Facebook, Snapchat, X and TikTok.• Continuous updating of the college website and social media channels to keep content relevant and available in a timely manner• Expansion of social media channels and social media traffic to SETU sites through innovative customer engagement• Played a key role in the implementation of the Carlow Local Sports Partnership integration football blitz for disadvantaged areas • Change management initiatives – I developed and implemented a social inclusion initiative called ‘connect through football’ to integrate Ukrainian men and women into the local community through sports• Hosted a series of Ukrainian refugee vs SETU Carlow staff football matches – I organized venue, food, gear for both teams, SETU staff players, media exposure, referee, etc• Worked with members of the travelling community to give them a time and venue for a 5 a side tournament each week• Managing, planning, and organizing facilities and implementation of student projects.• Assisting clubs & societies with administration, budgeting and financing• Facilitated an inclusive disability Boccia tournament which was a nation wide success.• Managing the training database and organising training to meet the needs of individuals, clubs and societies• Planned and developed health and wellbeing initiatives for students, staff, and external community groups - such as external clubs and schools

Ireland

Bachelor'S Degree Level 8, Management Practice

Bachelor'S Degree. Level 7 & Level 8, Sport Coaching And Business Management, 2:1

IT Carlow, Co. Carlow 09/2018 – 05/2021 Bachelor of Arts: Sports Coaching and Business Management – Soccer