Michael O’Dea Email & Phone Number

Dublin, County Dublin, Ireland

Provide timely, professional, and upbeat support to all customers who need it via live chat, screen share, e-mail, and phone. Enabling the company to continue to scale, while at the same time, maintain our existing high levels of customer satisfaction.- Provide upbeat and professional support to customers- Manage and expand our internal Knowledge Base and.

Kilkenny, County Kilkenny, Ireland

• Perform reception and initial contact duties and support the Sports Partnership team in the delivery of a professional service.
• Provide administrative support to the Sports Co-Ordinator, Community Sport Development Officer, Regional Communications Manager and Sports Inclusion Disability Officer.
• Work alongside the CSDO and SIDO in the delivery of Community Sports Hub programmes for disadvantaged areas.
• Perform the day-to-day processing of financial transactions including the processing of payroll.
• Provide relevant information to individuals and groups and to ensure that good standards are maintained in all communications with the public.
• Assist in the development and implementation of an annual communications plan.

Arklow, County Wicklow, Ireland

Dublin, County Dublin, Ireland

• Provided support to the FAI Connect team in developing the FAI connect software.
• Registering coaches & players to the FAI Connect software for record in the FAI database.
• Making sure identities were correct and of sufficient quality.
• Managing sensitive and confidential information about players, coaches and managers.
• Collaborated with the FAI Connect team to ensure the software was easy to use and beneficial to all registered players and coaches in Irish football.

Dublin, County Dublin, Ireland

• FAI camps customer service – answering emails / managing the inbox.
• Linking in with relevant FAI staff to ensure summer camps ran efficiently and effectively, providing a high-quality service to represent the FAI, being mindful of the camp, and the association’s reputation.
• Ensuring all coaches and development officers create an inclusive and supportive environment for all participants at the camps.
• Managing, planning and organizing specific equipment required for the camps i.e. DHL deliveries and camp gear.
• Quality assurance – keeping registration of equipment and service schedule.
• Decision making with FAI camps team.

Ireland

• Collaborating with staff and clubs and society leaders/committees to facilitate the delivery and effective day to day management of clubs & societies.
• Communicate with students, clubs and societies (focus groups) to provide information to the sports management team for future initiatives and service planning.
• Planning, organizing and implementation of specific inclusion and participation initiatives that were embedded within sports clubs & societies for both students and staff members.
• Management of social media platforms for sport in SETU - Instagram, Facebook, Snapchat, X and TikTok.
• Continuous updating of the college website and social media channels to keep content relevant and available in a timely manner
• Expansion of social media channels and social media traffic to SETU sites through innovative customer engagement

Ireland

Bachelor'S Degree Level 8, Management Practice

Bachelor'S Degree. Level 7 & Level 8, Sport Coaching And Business Management, 2:1

IT Carlow, Co. Carlow 09/2018 – 05/2021 Bachelor of Arts: Sports Coaching and Business Management – Soccer