Michel Bertrand Email and Phone Number

40+ years of bilingual IT Professional services with a master’s degree in project management (MSPM) and a solid background in managing a multitude of industries types projects with a blend of proven leadership, financial acumen, negotiation skills and a strong technical operational background. As a Strong communicator (English and French) and negotiator, skilled at developing effective Teams, contract negotiation driven to manage several projects simultaneously with a constant ability… Show more 40+ years of bilingual IT Professional services with a master’s degree in project management (MSPM) and a solid background in managing a multitude of industries types projects with a blend of proven leadership, financial acumen, negotiation skills and a strong technical operational background. As a Strong communicator (English and French) and negotiator, skilled at developing effective Teams, contract negotiation driven to manage several projects simultaneously with a constant ability to take on new challenges and produce cost effective results. Throughout my extensive career, I developed solid skills in Program Management, clients stakeholders, business experts and technical resources as well as multiples industry partners to deliver effective products, logistic and technology solutions.Currently accountable and responsible for the Management of large Projects under Manage Print Services (MPS), end to end deployment activities in Canada and USA services deliveries, post sales experience for several major strategic Financial, Retails, Health Care customers and financial institutions. Some of my responsibilities and achievements include: - Leading Lexmark Canada’s large customer’s banking industry projects with matrix off-shore teams, Multiples Logistic and technical industry partners.- Accountable for 12M+ budgets. - Responsible for the deployment of over 30,000 assets at clients Corporate Financial Towers and Retail Branch sites, Pharmaceutical industry, Hospitals and University across Canada for such major banks and retailers across Canada. - Bank Of Montréal- National Bank- Autorité des marchés financiers (AMF)- Mouvement Desjardins- London Drugs- HEC Montréal- Medavie Bleu Cross- Lazard- London Ontario HMMS- Veolia- Canadian Tire- Stewart McKelvey- Metro Richelieu- Lowes Canada- CHUM- Brewers Retail (The Beer Store) - Accountable for client satisfaction related to delivery and operational activities with a perfect record 100% Show less

Under the sponsorship of the Ontario Ministry of Health (MOH) responsible for attainment of revenue goals within the Community Care Information Management (CCIM) account. That included:Ongoing management of progress reporting against the revenue budget, the definition of creative initiatives/strategies to optimize revenue and/or course correction if revenue forecasts were not adhering to budgeted results. - Day to day management of project activities and tasks - Issue… Show more Under the sponsorship of the Ontario Ministry of Health (MOH) responsible for attainment of revenue goals within the Community Care Information Management (CCIM) account. That included:Ongoing management of progress reporting against the revenue budget, the definition of creative initiatives/strategies to optimize revenue and/or course correction if revenue forecasts were not adhering to budgeted results. - Day to day management of project activities and tasks - Issue escalation and resolution - Management of the QA/Defect Enhancement process within the client Project. - Working with Project and/or End-User client personnel to gather business requirements and determine a business case. - Negotiate relative priorities with Project personnel based on business case/objective criteriaKey conduit into QHR Technology Product Management to communicate defects/enhancements, the priorities of each, and establish target timelines/releases by which the product fixes/enhancements was delivered.Management and communication of progress on delivering items per established targets.Management of Ah Hoc projects (SOW’s) that require the involvement of QHR Technical Services, including requests for customizations.Assisted the clients QA organization on planning the change management of new releases into their hosted environment.- Project reporting – both external to the client and internal to QHR Technology.- Strategic planning with client personnel with a goal of optimizing end-user client adoption and uptake.- Management and leadership of all resources as it pertains to client project delivery. That included:- Providing leadership, mentoring and advice with respect to problem solving, processes and industry best practices that were geared to optimizing customer satisfaction. - Managed to a variety of metrics including Customer Satisfaction, Revenue, and Margin. Show less

With a scope of fifty+ Canadian and European properties, developed and implemented technology solutions for large retail malls across Canada. Responsible to identify and manage solutions for an Inventory of technologies; LAN/WAN, CCTV, Traffic Counters, Communication, building automation, Security and Multimedia Systems to name a few. Developed Standards, best practice, delivery processes and budgetary components for existing and new implementations. Responsible for… Show more With a scope of fifty+ Canadian and European properties, developed and implemented technology solutions for large retail malls across Canada. Responsible to identify and manage solutions for an Inventory of technologies; LAN/WAN, CCTV, Traffic Counters, Communication, building automation, Security and Multimedia Systems to name a few. Developed Standards, best practice, delivery processes and budgetary components for existing and new implementations. Responsible for research and design to establish and deploy standardized technical solutions, create policies and operational procedures oriented to optimize shopping mall technical operations.Guided senior management in strategic planning in the development of technology solutions, standards and implementation processes.Negotiated with service providers such as Bell Mobility, their business development and marketing divisions to engage in a new partnership that would provide properties with the necessary Wi-Fi (Hotspots) infrastructure and services that would allow the strategic expansion of marketing apps technologies throughout a Canadian portfolio of 50 properties. Resulting in a concept initiation phase and pilot consideration in one of a flag property in central region.- Prepared Reports and Proposals for IT Operations Steering Committees.- Performed research, reporting, validation, vendor management, in support of corporate strategy and subsequent mandates.- Developed, conducted and summarized surveys to support technology analysis. - Provided consulting services to ensure use of IT industry 'Best Practice' and the implementation of template solutions and Proof of Concepts (POC).Created legal contract agreements to manage the installations and space leasing for mobility service antennas and related equipment on properties. This new agreement became a standard for all Ivanhoe Cambridge properties. Show less

Managed the creation and delivery of business proposals for the implementation of infrastructure upgrades and new technology initiatives for Purolator and Canada Post operational Systems and contact center telephony Systems.Responsible for 500k – 10M project deliveries for infrastructure technology. - Provided business, technical and application solution and support. - Led large test complement on both technical and business side.- Created and managed budget and… Show more Managed the creation and delivery of business proposals for the implementation of infrastructure upgrades and new technology initiatives for Purolator and Canada Post operational Systems and contact center telephony Systems.Responsible for 500k – 10M project deliveries for infrastructure technology. - Provided business, technical and application solution and support. - Led large test complement on both technical and business side.- Created and managed budget and financial cycle for multiple projects, simultaneously. Managed teams of technical System and network Architects, serving as a focal point for a broad variety of technical applications and projects, which were typically complex/challenging, highly sensitive, and critical to the business in nature. Managed to resolve controversial situations, influencing or negotiating with senior executives, sponsors, customers and vendors. Delivered presentations to clients to communicate company vision, structure, and technical offerings.Worked with clients to define and develop complex business requirements and recommended optimal approach.Program Manager / Technology & Architecture Services for infrastructure replacement programs and large-scale business transformation projects.Managed contracts and relationship between buyers and sellers, reviewing and documenting how the seller is performing or has performed to establish required corrective actions and provide and improve a basis for future relationshipsEngaged as a Project Management SME with Corporate initiative to create a PMO and PM community of Practice (CoPe) body of governance and best practice. Show less