Anondo Michel Bley Email & Phone Number

Ontario, Canada

Ottawa, Ontario, Canada

• Responsible for the proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties• Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing update• Conduct medical investigation by phone or in writing to the applicant, employer, physicians and other medical service providers• Write letters to inform all affected parties of decisions regarding disability cases;• Implement return-to-work programs and negotiate with the employer;• Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects;• Adhere to service level agreements associated with policy holder claims;• Respond to all telephone inquiries made by the applicant, physicians, lawyers, regarding the assessment of the claims.

Ottawa, Ontario, Canada

Responds to inquirers through existing channels of communication as well as in accordance to applicable standards and policies;Ensures that inquirers are answered politely, accurately and appropriately in the language of their choice;Verifies voicemails and emails at regular intervals - delivers messages to the appropriate party in a timely fashion;Collects Quality Assurance surveys and other seasonal surveys as required; Informs the data team on any changes to programs and services which is identified while conducting inquiry services;Updates information for various seasonal lists produced by the CNEO as required;Supports key organizational projects and objectives such as technology improvement, French language services or emergency management developments;Assists in special initiatives related to service delivery as required; Opening and closing of the office as required; and, General administrative duties or other duties as assigned.

Ottawa, Ontario, Canada

Manage expense claims in accordance with the relocation policy (verification and reconciliation of expenses)Analyze claims to determine if eligibility requirements and claim filing requirements are met and make determinationsProcess all claim types by determining corrective action to be taken on various types of errors generated by the system and resolving these errorsComplete invoice verification functions in an accurate and timely mannerFacilitate travel arrangements for CustomersDeal tactfully with people in a wide variety of situations to convey a favorable corporate imageContact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely mannerComplete all daily assigned call backs/follow ups with clients to ensure customer satisfactionIdentify area of opportunity and utilize skill/ knowledge to suggest improvementsData entryUnderstand the Customer’s relocation budget in accordance with Relocation Policy, and the standardoperating proceduresProvide direction/information to clients and from time-to-time service providers as required to ensure excellent coordination/execution of work with minimal disruption

Toronto, Ontario, Canada

• Communicate with clients using High level of active listening and comprehension skills • Provide clear, concise communication, both written and verbal • Deliver accurate, up to date information in a professional manner focusing on client needs • Multi-task and use multiple sources to research and record information on current Welcome Centre programs and services catered towards newcomers • Provide Interpretations for multi person conference calls or video communication for the 7 Welcome Centres in York and Durham regions • Schedule client appointments using Welcome Centre calendaring system at all 7 Welcome Centres, as well as Language Assessment appointments for CLARS. • Perform Message Relay communication tasks in a culturally sensitive manner • Prepare and submit accurate reports as requested by the funder ( Welcome Centre database) • Actively participate as part of a multi-disciplinary team • Collaborate with other service providers to ensure best client care • Adapt to changing schedules and plan coordination of tasks in order to meet the needs of clients/team • Analyze situational needs with a solution focused approach • Self-manage within defined parameters • Maintain corporate standards of confidentiality, non-harassment and conflict of interest policies • Other duties as requested

Canada

Provide patron assistance with the student's collections, with reference and reader's advisory, andwith student’s programming, as required. Perform a variety of routine clerical and manual work in circulating and processing library materials andmaintaining patron account information. Perform tasks as delegated by the Senior Library Assistant.

Canada

Prepare samples for testing using various laboratory equipment.Maintain all laboratory records.Comply with the correct procedures, policies, and health and safety regulations.Conduct laboratory tests, analyze results, and document your findings.Stay informed with the latest industry trends, techniques, and best practices.Document all activities, results and report back to management.Clean and sterilize equipment and work area.Collect and prepare research and information needed for studies.Classify and label samples.Undertake basic administrative tasks such as filing and answering telephones.

Ottawa, Ontario, Canada

Review diagnostics and assess the functionality and efficiency of systemsImplement security measuresOffer technical support to company staff and troubleshoot device problemsInstall and update company software and hardware as neededExpress empathy and utilize negotiation skills to resolve customer inquiriesAnticipate and report the cost of replacing or updating device itemsDemonstrate efficient attention to detailDisplay knowledgeable device skills and ability

Sudbury, Ontario, Canada

• Respond to customer inquiries in a pleasant, courteous, professional and well-informed manner.• In conjunction with on-screen customer information, identify customer’s needs through customer contact while simultaneously reading/updating customer information on the system.• Remain current on program and corporate products and processes.• Achieve quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate options/solutions. This may entail identifying and resolving complaints, influencing to achieve a mutually satisfactory solution and following escalation protocol, as appropriate.• Fulfill customer expectations in a manner that complies with policies, practices and procedures.• Accurately complete appropriate documentation for each transaction and wrap up calls by inputting data for call history, sending messages to appropriate third parties (e.g., business partners) when required, and/or initiating the necessary customer fulfillment.

Sudbury, Ontario, Canada

Calling Laurentian University alumni to ask for donations to help develop Laurentian University Fill out tracking sheetsFilling out pledge formsUpdate all informations and contacts

Toronto, Canada Area

• Cooking and preparing a variety of fresh nutritious midday meals and other refreshments. • Washing, cutting and preparing food before it is cooked.• Keeping an eye on the temperature of cookers and roasters.• Constantly checking the quality of the food being served to customers.• Washing and cleaning cooking instrument.

Bachelor Of Applied Science (Basc), Chemistry

Accelerate English Beginning 2, English

Education record

Bachelor (Diploma Of End Second Cycle In French), Science