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Michele Russo is listed as Business Technical Consultant| AI Strategist | Transformation Consultant | Innovation In AI | Passion for Learning and Development at CognitivePath, based in Washington DC-Baltimore Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Michele Russo.
Michele Russo previously worked as Enterprise Solution Architect at Cognitivepath and Senior Implementation Consultant at Ntt Data. Michele Russo holds Bachelor'S Degree, Sociology from Hartwick College.
Seasoned and driven Enterprise Technical Consultant with a solid background and expertise in collaborating with cross-functional teams to enhance customer journeys, optimize service delivery, and improve business processes. Adept at leveraging advanced analytics to identify opportunities for service improvement, streamline workflows, and ensure data integrity. Skilled in crafting and executing customer-centric strategies aligning with organizational goals, leading to increased customer loyalty and profitability. Seeking to leverage technical acumen and a well-rounded skill set into the role of a Customer Experience and Service Manager.✅ By leveraging my extensive experience, knowledge, and expertise, I focus on creating innovative, simplified solutions that drive meaningful impact in the rapidly advancing world of GenAI.✅ Solve business challenges using GenAI tools that will expedite the decision-making process, increase productivity for the employee resulting in fostering long-term relationships and trust across the business. ✅ Leverage automation and innovative tools to solve business challenges, streamline decision-making, and enhance employee productivity, ultimately fostering long-term relationships and building trust across the organization.✅ I am excited about exploring new career opportunities in the DC metro area. After working remotely for an extended period, I am eager to return to an office environment and collaborate in-person with colleagues and clients. Please contact me at michele.russo5184@gmail.com.TECHNICAL SKILLSCisco Voice Solutions | Cisco Enterprise Contact Center | Reporting and Analytics | Google Dialogflow | Calabrio | WFM | Genesys PureCloud | NICE | Nuance
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Washington DC-Baltimore Area
Management consultant interfacing with the client data team and stakeholders to determine AI Model use cases driving operational profits and streamlining business processes.Conduct a comprehensive audit of the Client’s current CRM and additional data sources, while reviewing existing data fields, data input processes, and reporting capabilities. Lead the.
Washington DC-Baltimore Area
Design, build, and deploy innovative voice solutions for clients with a focus on enhancing customer experience in contact center environments. Leverage cutting-edge technologies including AI, natural language processing, and cloud-based platforms to develop intuitive and efficient voice-enabled systems. Responsible for conducting comprehensive requirements.
United States
Planned and executed client's call center system from Avaya to Cisco. Defined estimate and scope of consultant engagement, including level of effort and accuracy in estimate project timelines and associated costs. Maintained project deliverables delicately when identifying items that outside of agreed project deliverables.Leverage expertise in voice.
Planned, designed, and deployed Voice solutions, including CER, UCCX, CUCM, WebEx, and MeetingPlace Evaluated new software and hardware solutions and created business cases for adoption of new technologies. Headed process improvement activities during scoping and implementation phases of IT intensive capital projects.Orchestrate and execute strategic plans.
Selected Accomplishments✅ Promoted to Network operations group to support Cisco IP Phone system. ✅ Provided support for IP Phone system upgrade and maintenance.✅ Implemented new Call Center solution, UCCX, and migrated users from Avaya to Cisco.✅ Supported Tier 3 engineers to resolve end users issues maintaining compliance with SLA's.
Selected Accomplishments✅ Provided help desk support to resolve Tier1 user problems for Department of Education.✅ Tier 1 support for IT Help desk resolving user issues and providing hand off to second level support engineers.✅ Provided training and onboarding support.
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Michele Russo works for CognitivePath.
Michele Russo is listed as Business Technical Consultant| AI Strategist | Transformation Consultant | Innovation In AI | Passion for Learning and Development at CognitivePath.
Michele Russo is based in Washington DC-Baltimore Area, United States, United States while working with CognitivePath.
Michele Russo has worked for Cognitivepath, Ntt Data, International Monetary Fund, Northrop Grumman, and Kra Corporation.
You can use AeroLeads to view verified contact signals for Michele Russo at CognitivePath, including work email, phone, and LinkedIn data when available.
Michele Russo holds Bachelor'S Degree, Sociology from Hartwick College.
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