Michele Baker Email & Phone Number

Barcelona Area, Spain

• I came to be in the Customer Service role from the call centre because this department, which consisted of around 15 people, was moved to Barcelona. For the first 3 months I was managing this on my own until i was.
• Creating a case reference and thoroughly investigating through to resolving.
• Following up and updating pro-actively and escalating where necessary
• All billing/invoice queries for UK, IE, BE, NL, SE customers
• Raising Work items to other internal departments where necessary
• Creation of customer accounts on our Colt online service whereby the customer could monitor any tickets and download call data records

Barcelona Area, Spain

Taking customer calls for faults on their Colt serviceCreating a ticket to the Colt technician or other operator such as BT Keeping customer updated proactively liaising between them and the technician and organising site visits where necessaryFollowing colt processes and proceduresPrioritising work through actions in tickets and following up and.

Bringing in new business including set up of new websiteCustomer liaison and satisfactionManaging pre-qualification questionnaires promptlyTendering for new contracts Sending out introductory letters along with our brochure and branch listLiaising with the Building Contractors and Property DevelopersUse of various ‘building’ Websites for advanced.

Auckland

PA and admin duties for Innovation’s, and Commercial Manager.Organisation and monitoring of all domestic and international team travel.Managing expense claims Develop, arrange and oversee team events and meetings including off-site and team building exercises.Develop key relationships internally with other areas of the business.Induction training and.

General PA duties Organise Diary, meetings, conferences calls.General secretarial and admin duties to direct reports including weekly whereabouts listProduction of daily, weekly & monthly Performance Reports & stats.Production of Job Descriptions, Annual Appraisements.Production of presentations & organisation charts using ‘Powerpoint.’Hospitality and.

P.A to Personnel manager.Maintenance of all staff personal files – starters, leavers and transfersRecruitment, Job Descriptions, Contracts, Medicals, Inductions.Organisation of meetings, seminars and conferences Staff Travel Presentation packages for HR & Training Manager.Ill health, retirement, pension & redundancy arrangementsLong Service & Retirement.