Michele Baldwin Email & Phone Number

Albany, New York, United States

Menands, New York, United States

• Supervised Team of 13 – 17 Ambassadors remotely.
• Coached and mentored current and incoming Team Members.
• Team Productivity and Performance reviews.
• Created plans for Problem Solving including identification of issues, obstacles and opportunities for development, implementation, and client satisfaction.
• Tracked all Ambassador's data and created weekly reports of trends observed.
• Assisted in further development of Quality Assurance policy.

Latham, New York, United States

• Managed Team of 10 Customer Supports Representatives.
• Effectively managed communication with all client case accounts.
• Processed detailed pre-production customer work orders.
• Managed deadlines for production dates while assisting team members in meeting customer needs.
• Created and executed project work plans and revised as appropriate to meet changing company requirements.
• Developed and initiated projects and monitored performance

Clifton Park, New York, United States

• Create positive experiences with new and existing clients.
• Managed fulfillment of new client accounts.
• Communicate and explain full knowledge base Payroll Laws, Human Resources and Insurance.
• Provide timely feedback regarding service and customer success, failures or customer concerns, as well as process improvements.
• Assisted with system and process enhancements to department managers.
• Established customer focus surveys to better understand client experience across all departments.

Saratoga, NY 12866

Determine the needs and requirements of numerous customers each with multiple projects. Develop project plans, manage changes and continuously train clients on a customized basis. Communicate with clients throughout the development of a project and resolve any issues that arise

Coordinate the planning and direction of all administrative and technical operations of the Print Department, including Print Production and Quality Control. Manage a queue of multiple print jobs from start to finish shifting priority of orders and operating schedules as work requirements demand.

Responsible for managing all aspects of client implementations. Managed all communication with all client accounts. Created and executed project work plans and revised as appropriate to meet changing needs and requirements.

Associate Of Arts And Sciences (Aas), Information Technology

Psychology

Education record