1. Utilizing sound judgment combined with extensive fraud, risk, and AML knowledge to take proactive measures against suspicious activity; leading investigations, coordinating responses and escalating cases of significant risk.2. Driving departmental improvement through:2a. Mentoring and training over 10 junior analysts on systems, processes, compliance, and technology – as well as training four(4) supervisors on various technologies during mergers and acquisitions.2b. Developing and deploying departmental SOPs and macros to standardize and optimize departmental processes & maximize team performance and efficiency.2c. Working with the Fraud & Risk and AML Managers to identify gaps in current systems and policies, recommending enhancements and improvements to mitigate emerging risks.3. Contributing to the successful launch of Bally's Interactive online casino operations in NJ, VA, IA, IN, CO, PA, and RI through the training of junior analysts, process adherence, and ensuring compliance with state-specific regulations.4. Supporting ongoing expansions in AZ, OH, IL, with NY, MD, and MA slated for near-future rollouts.

Acquired by Bally's Interactive June 20211. Collaborating cross-functionally with compliance, legal, and operations teams to ensure state regulatory compliance and align fraud prevention measures to industry standards.2. Maintaining up-to-date knowledge on industry and fraud trends, regulatory changes, and maintaining required licensure across several states.3. Performing advanced data analysis, interpreting complex data sets, identifying anomalies and patterns, and generating actionable insights for proactive fraud detection. 4. Subsequently building comprehensive Suspicious Activity Reports (SARs), supported by tools such as Tableau, ThomsonReuters CLEAR, LexisNexis, Splunk, and GeoComply.

1. Mentoring and training over 10 Customer Service Associates on systems, processes, compliance, and technology.2. Established over 50 chat/email macros to improve and standardize agent communication.3. Transitioned to specialization as an analyst within the Fraud & Risk department due to exceptional attention to detail during high priority patron contacts and acquisition of foundational fraud proficiency.4. Functioned as sole Customer Service representative during critical early months of COVID-19, managing all customer contacts for morning/day shifts for two white label sportsbook clients in multiple states.

1. Process and manage rental agreements and leasing activities for customers via multiple outlets, process payments, and oversee auctions of delinquent units for a 1,000-unit storage facility.2. Maintain facility operations, including inspections, maintenance, and repairs; independently manage tasks using Salesforce, ensuring accurate records and efficient time management.3. Selected from a district-wide pool for promotion to Facility Manager for a brand new location.

1. Overseeing processing of customer parts replacement requests, ensuring proper purchase estimates and inventory modification through Quickbooks, as well as product packing and shipping through FedEx.2. Driving departmental improvement through mentoring and training a team of 8 Customer Service Associates, monitoring performance and providing guidance as needed.

1. Coordinated routine and emergency trade service requests between clients and service providers using proprietary company software, System Z.2. Selected as interim supervisor during immediate supervisor’s leave of absence.