Michele Dotson Email & Phone Number

Michele Dotson is a Manager of Patient Relations/Advocacy at Lee Health. She possess expertise in healthcare, microsoft office, hospitals, management, healthcare management and 6 more skills. She is proficient in English.

Listed skills include Healthcare, Microsoft Office, Hospitals, Management, and 7 others.

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  Guest Services Manager, Lee Physician Group And Outpatient Services

  Lee Health

  Apr 2016 - Present - 9800 S Healthpark Drive Fort Myers, Fl

  Ensures an excellent service experience is provided to patients and families, working closely with leadership and staff to ensure all patient satisfaction data is reviewed and initiatives developed to improve results. Provides direction to leadership staff to promote quality patient care and customer services on a continuous basis. Advocates for patient rights, Coaches staff and leadership to address and resolve customer concerns and service defects identified in surveys, rounds and patient letters. Oversees tracking, trending and reporting of patient compliments, complaints and overall satisfaction. Ensures proper dissemination of information regarding patients, healthcare system and community resources. Proactively rounds/visits all practices to increase positive patient encounters.