Michele Harper Email & Phone Number

Jacksonville, Florida Area

Jacksonville, Florida Area

Jacksonville FL

• Led the growing team of dispatchers as the company expanded - to include training and creating SOPs
• Manage calls to find trucks looking for loads
• Negotiate spot rates with carriers, operating within targeted margins
• Dispatch loads within system and submit all load confirmation sheets to carriers
• Understands, interprets, and ensures adherence to applicable Department of Transportation regulations
• Maintain sites such as DAT Power and Internet TruckStop to keep all loads up to date and information accurate

Jacksonville, Florida Area

• Process new hires from application to Sign On
• Maintain both Driver and Truck files per DOT regulations.
• Conduct Monthly Truck Inspections per DOT regulations.
• Maintain data via Excel for all aspects of the Jacksonville terminal to include:o Driver phone listso Customer appointment scheduleo Fuel Purchase Price for FSCo Tire Usage
• Customer Service Associate for Hamburg Sudo Schedule all appointments for Product pick upo Update website (IAS) with In Gate, Out Gate and Appointment timeso Use IAS to ensure correct rates and accessorial adjustments.

Jacksonville, Florida Area

Contract Position - Project * Created the Operations manual for both the receiving and newly created sales department.* Created all forms to help with the processing of new parts sales, including Credit Card Authorization, Packing Slip and Return Material Authorization.* Help to establish procedures regarding all parts sales and orders to comply with F.A.A.

• Process incoming cargo claims from the customer
• Track damage exceptions per driver to ensure proper training is conducted when needed for 5 terminals
• Evaluate improvement areas to eliminate future damages for our customers
• Track damages/ cargo claims for customers to ensure that Centurion is maintaining a high standard for quality deliveries
• Began a program to help open communication between the claim's department and driver's regarding all charged damages.o Created a Monthly Sheet that is sent to all drivers that have claims charged against them during.
• Audited Logs for DOT Complianceo Conducted Log Training for driver's not adhering to DOT regulations

• From December 2010 to March 2011 - Dispatch Supervisor
• Managed 4 Dispatchers, with a 3 shift operation.
• Coordinated directly with Drivers, Load Planning, Safety and Management to maintain on-time delivery
• Trained new staff on the operations system
• Scheduled weekend and overnight duty shifts
• Maintained driver guidelines and resolved and escalated driver issues

• Assist the load builder in managing inventory.
• Build customer relations through constantly improving service
• Analyze inventory and create the best scenarios of loading and unloading for both the customer and driver
• Enter and track inventory for customer to ensure timely delivery
• Create and maintain a system to fully track customs units from receipt until delivery

Jacksonville, Florida Area

• Entered payroll for several departments including both hourly pay and per diem pay
• Answer phone calls from both customers and employees regarding status of various telecommunications projects
• Maintain a detailed spreadsheet of current projects to monitor status of stage completions
• Create invoices for completed work orders
• Organized a filing system in to manage a constantly growing contract. The organization included setting up the jobs files, developing a way to monitor the job throughout the process, invoicing after completion and.

B.S., Business Management: Project Management

B.F.A, Theatre: Stage Management

Stage Management student. While at UCF, I did technical work such as light & sound board operator, set building, and costume construction.