Michele K.

Michele K. Email and Phone Number

Enterprise Customer Success Manager at Flexential @ Flexential
charlotte, north carolina, united states
Michele K.'s Location
Nashville, Tennessee, United States, United States
Michele K.'s Contact Details

Michele K. personal email

About Michele K.

High-achieving CSM successful in client management aligning both the client and the vendor with mutually beneficial outcomes. • CRM Management• Implementation• Forecasting• Churn Mitigation• Up/Cross Selling• Negotiation•Customer Success

Michele K.'s Current Company Details
Flexential

Flexential

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Enterprise Customer Success Manager at Flexential
charlotte, north carolina, united states
Website:
flexential.com
Employees:
733
Michele K. Work Experience Details
  • Flexential
    Enterprise Customer Success Manager
    Flexential Sep 2020 - Present
    Successfully manage a book of business of over 40 enterprise-level accounts inHealthcare, Supply Chain and Retail.• Responsible for owning the customer relationship, beginning with implementation, onboarding andthroughout the customer journey.• Lead cross-functional collaboration with customers to review business performance, identify areas forimprovement, and ensure customer needs are met.• Negotiate contracts to deliver exceptional value and service to customers while driving Flexentialrevenue.• Partner closely with sales team to uncover new growth opportunities and mitigate churn.• Regularly lead Executive Business Reviews with C-level executives.
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  • Flexential
    Senior Customer Success Manager
    Flexential Mar 2018 - Sep 2020
    View
  • Oracle
    Services Sales Representative Ii
    Oracle Nov 2010 - Jul 2016
    •Maintained and expanded business with Enterprise Fortune 500 companies with an annual spend of 400K-4MM•Delivered sales and support solutions for hardware and software; proficient in cross/up-selling and negotiations with C-level executive and VP's•Managed a portfolio of 25 accounts totaling $25 million in sales•Oversaw sales forecasting, goal setting and performance reporting •Developed competitive comparison tables of Support Services pricing, fees, ratings, category and product performance to use for account sales calls•Negotiated prices, terms of sale and service agreements•Consulted with clients after sales and contract signings to resolve problems and provide ongoing support. Created proposals for new and repeat customer business transactions.FY16: 106% (Q1); 148% (Q2); 100% (Q3); 115% (Q4)▪ All Quarters: Exceeded Online Quota with over 98% customer acceptanceFY15: 97% (Q1); 197% (Q2); 118% (Q3); 107% (Q4) *MVP Award *200% YTD and 0% past due *NA Premier Support Outstanding Performance AwardFY14: 142% (Q1); 171% (Q2); 138% (Q3); 101% (Q4)▪ 0% Cancellation Award (Q1)▪ All Quarters: Exceeded goal FY13: 105% (Q1); 167% (Q2); 107% (Q3); 101% (Q4)FY12: 130% (Q1); 129% (Q2); 125% (Q3); 120% (Q4)*North America Support Sales Bookings Leader Award FY12 Q2
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  • Servicesource
    Senior Sales Representative
    Servicesource Mar 2008 - Nov 2010
    •Represented Sun Microsystems/Oracle for contract management of clients support renewals •Used sales database systems to generate sales quotes for customers.•Sales trainer to Sun/Oracle team•Prepared account-mapping forecasts for entire team •Managed a territory in the Northeast for top accounts•Worked effectively with strategic, high dollar accounts•Exceeded goals for 6 quarters-Q3 2008 quarterly STARS winner-Q3 2009 quarterly STARS winner-Q4 2009 quarterly STARS winner

Michele K. Skills

Microsoft Crm Oracle Crm Sap Crm Oracle E Business Suite Oracle Applications Sales Process Sales Sales Operations Strategy Forecasting Salesforce.com Leadership Business Development Marketing Customer Service Management Account Management Sales Management Cold Calling Direct Sales

Michele K. Education Details

Frequently Asked Questions about Michele K.

What company does Michele K. work for?

Michele K. works for Flexential

What is Michele K.'s role at the current company?

Michele K.'s current role is Enterprise Customer Success Manager at Flexential.

What is Michele K.'s email address?

Michele K.'s email address is mk****@****ail.com

What schools did Michele K. attend?

Michele K. attended University Of Mississippi.

What skills is Michele K. known for?

Michele K. has skills like Microsoft Crm, Oracle Crm, Sap Crm, Oracle E Business Suite, Oracle Applications, Sales Process, Sales, Sales Operations, Strategy, Forecasting, Salesforce.com, Leadership.

Who are Michele K.'s colleagues?

Michele K.'s colleagues are Vernon Clark, John Redington, Hannah Wilkie, Pmp®, Ron Childers, Jill Johnson, Justin Groff, Tony Katsarelis.

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