Michele K. Email & Phone Number

Successfully manage a book of business of over 40 enterprise-level accounts inHealthcare, Supply Chain and Retail.• Responsible for owning the customer relationship, beginning with implementation, onboarding andthroughout the customer journey.• Lead cross-functional collaboration with customers to review business performance, identify areas forimprovement, and ensure customer needs are met.• Negotiate contracts to deliver exceptional value and service to customers while driving Flexentialrevenue.• Partner closely with sales team to uncover new growth opportunities and mitigate churn.• Regularly lead Executive Business Reviews with C-level executives.

•Maintained and expanded business with Enterprise Fortune 500 companies with an annual spend of 400K-4MM•Delivered sales and support solutions for hardware and software; proficient in cross/up-selling and negotiations with C-level executive and VP's•Managed a portfolio of 25 accounts totaling $25 million in sales•Oversaw sales forecasting, goal setting and performance reporting •Developed competitive comparison tables of Support Services pricing, fees, ratings, category and product performance to use for account sales calls•Negotiated prices, terms of sale and service agreements•Consulted with clients after sales and contract signings to resolve problems and provide ongoing support. Created proposals for new and repeat customer business transactions.FY16: 106% (Q1); 148% (Q2); 100% (Q3); 115% (Q4)▪ All Quarters: Exceeded Online Quota with over 98% customer acceptanceFY15: 97% (Q1); 197% (Q2); 118% (Q3); 107% (Q4) *MVP Award *200% YTD and 0% past due *NA Premier Support Outstanding Performance AwardFY14: 142% (Q1); 171% (Q2); 138% (Q3); 101% (Q4)▪ 0% Cancellation Award (Q1)▪ All Quarters: Exceeded goal FY13: 105% (Q1); 167% (Q2); 107% (Q3); 101% (Q4)FY12: 130% (Q1); 129% (Q2); 125% (Q3); 120% (Q4)*North America Support Sales Bookings Leader Award FY12 Q2

•Represented Sun Microsystems/Oracle for contract management of clients support renewals •Used sales database systems to generate sales quotes for customers.•Sales trainer to Sun/Oracle team•Prepared account-mapping forecasts for entire team •Managed a territory in the Northeast for top accounts•Worked effectively with strategic, high dollar accounts•Exceeded goals for 6 quarters-Q3 2008 quarterly STARS winner-Q3 2009 quarterly STARS winner-Q4 2009 quarterly STARS winner